Hello everyone,
My Amazon seller account has been deactivated due to identity verification issues. I submitted the required documents (including government-issued ID and bank statement), but my account still remains deactivated. I haven’t received clear feedback on what went wrong, and each time I try to appeal, I either get a generic response or no response at all.
Here are some additional details:
Marketplace: [United kingdom, e.g.,Amazon.co.uk]
Type of documents submitted: [e.g., Passport, bank statement, utility bill]
Status: Suspension email received on [Hello,
Your account has failed our verification process. As a result, your selling account has been deactivated and your listings have been removed. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our Funds disbursement eligibility policy:
https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
We leveraged a combination of automated means and expert human review to identify this issue and make this decision.
Why is this happening?
We took this action because the business documentation that you submitted could not be verified because the document does not match our requirements. For more information on selling requirements, go to "Know Your Customer (KYC) seller verification information":
https://sellercentral.amazon.co.uk/help/hub/reference/G201200780
How does this impact my account access and account funds?
-- While you will not be able to use the Amazon selling services, you can continue to access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.
-- If you have funds in your account, you can request them after A-to-z Guarantee claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.
What should I do if I have items stored in an Amazon fulfilment center?
You have 30 days from the time we first informed you that your account failed verification, to create a removal order if you have any items stored in any Amazon fulfilment center. To view your inventory, go to Seller Central:
https://sellercentral-europe.amazon.com/gp/ssof/knights/items-list.html
You can choose to dispose of this inventory or have it returned to you. If you do not create a removal order within 30 days, we will dispose off your inventory and you will be debited the standard removal fees.
Has there been an error?
If you wish to appeal this decision, reply to this email. You may be required to provide additional information and documents during an appeal process, which we will communicate to you via email.
We're here to help
Within the next 40 days, you can use the links provided for more information, as needed.
For information on your inventory, including any disposal of inventory, creating a removal order, or related standard removal fees, you can contact us at any time:
https://sellercentral-europe.amazon.com/help/hub/support
For more information on selling requirements, go to "Know Your Customer (KYC) seller verification information":
https://sellercentral.amazon.co.uk/help/hub/reference/G201200780
Appeals submitted: [many times]
I’m a legitimate seller and really eager to resolve this issue and get back to selling. Has anyone else experienced this, and what worked for you? Any advice or escalation paths would be greatly appreciated.
Thank you in advance for your support.
