Account Suspension - Help Needed Please
We have been successfully selling on Amazon UK for two years without any issues and in June 2024 we were asked to go through the verification process again.
We submitted the documents for the Beneficial Owner and Primary Contact, but had issues with the PO Box address used. After a couple of submissions, we received the below message:
"Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
We leveraged a combination of automated means and expert human review to identify this issue and make this decision.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account."
I have tried appealing the decision but just get the message:
"We reviewed your account and the information you provided, and we have decided that you may not open a selling on Amazon account."
Can somebody please help? I'm unsure of how we can proceed when we keep receiving automated replies.
I'd be grateful if an Amazon representative can kindly assist!
Elliot
6 replies
Seller_ZJhFeE3tNKzfh
"but had issues with the PO Box address used"
Using a PO box for one of the contacts is possibly the issue. Amazon would be looking for proof of address of the primary contact and certainly of the beneficial owner- and a PO box might be a problem.
Seller_lEElLWZJXSfZO
Hello, I would suggest trying for a call back so you can explain this in detail and they can get you the right team.
If the callback option is available that is of course.
It would be in account health on the top right there is a yellow button with a phone inside it.
Hope this helps.
Account Suspension - Help Needed Please
We have been successfully selling on Amazon UK for two years without any issues and in June 2024 we were asked to go through the verification process again.
We submitted the documents for the Beneficial Owner and Primary Contact, but had issues with the PO Box address used. After a couple of submissions, we received the below message:
"Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
We leveraged a combination of automated means and expert human review to identify this issue and make this decision.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account."
I have tried appealing the decision but just get the message:
"We reviewed your account and the information you provided, and we have decided that you may not open a selling on Amazon account."
Can somebody please help? I'm unsure of how we can proceed when we keep receiving automated replies.
I'd be grateful if an Amazon representative can kindly assist!
Elliot
Account Suspension - Help Needed Please
We have been successfully selling on Amazon UK for two years without any issues and in June 2024 we were asked to go through the verification process again.
We submitted the documents for the Beneficial Owner and Primary Contact, but had issues with the PO Box address used. After a couple of submissions, we received the below message:
"Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
We leveraged a combination of automated means and expert human review to identify this issue and make this decision.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account."
I have tried appealing the decision but just get the message:
"We reviewed your account and the information you provided, and we have decided that you may not open a selling on Amazon account."
Can somebody please help? I'm unsure of how we can proceed when we keep receiving automated replies.
I'd be grateful if an Amazon representative can kindly assist!
Elliot
6 replies
6 replies
Seller_ZJhFeE3tNKzfh
"but had issues with the PO Box address used"
Using a PO box for one of the contacts is possibly the issue. Amazon would be looking for proof of address of the primary contact and certainly of the beneficial owner- and a PO box might be a problem.
Seller_lEElLWZJXSfZO
Hello, I would suggest trying for a call back so you can explain this in detail and they can get you the right team.
If the callback option is available that is of course.
It would be in account health on the top right there is a yellow button with a phone inside it.
Hope this helps.
Seller_ZJhFeE3tNKzfh
"but had issues with the PO Box address used"
Using a PO box for one of the contacts is possibly the issue. Amazon would be looking for proof of address of the primary contact and certainly of the beneficial owner- and a PO box might be a problem.
Seller_ZJhFeE3tNKzfh
"but had issues with the PO Box address used"
Using a PO box for one of the contacts is possibly the issue. Amazon would be looking for proof of address of the primary contact and certainly of the beneficial owner- and a PO box might be a problem.
Seller_lEElLWZJXSfZO
Hello, I would suggest trying for a call back so you can explain this in detail and they can get you the right team.
If the callback option is available that is of course.
It would be in account health on the top right there is a yellow button with a phone inside it.
Hope this helps.
Seller_lEElLWZJXSfZO
Hello, I would suggest trying for a call back so you can explain this in detail and they can get you the right team.
If the callback option is available that is of course.
It would be in account health on the top right there is a yellow button with a phone inside it.
Hope this helps.
