We sent a box with 120 units, 33LB, AMZ FBA received the whole box but claimed 60 units were missing
We dropped off a box at UPS with 120 units, 33LB.
Tracking showed Amazon FBA received the box.
But Amazon FBA insisted that 60 units were missing, even AFTER investigation!
That's $3,500 worth of inventory for us. Lost!
The math does not work! Amazon FBA received the box with 33LB - that means 120 units were received. If they claimed they only received 60 units, what happened to half of my inventory between UPS dropping the box of 120 units off and Amazon FBA counting it? Obviously because the FULL box 120 units were dropped off, the loss of 60 units happened at AMZ FBA warehouse. Why Amazon FBA is not taking responsibility?
On top of that we got dinged for "inaccurate quantity in shipment".
Very frustrating! I am considering avoiding Amazon FBA after this.
Shipment ID : FBA17MMXZD6M
Case ID 14746683831
76 replies
Seller_z3XfkorVSmnEY
was everything labeled with an FNSKU? Were two items packaged together (maybe 2 per case?)
Jameson_Amazon
Hi @Seller_UsSv1XYVZgou0,
Thank you for reaching out on the Seller Forums!
I wanted to let you know that I have escalated shipment FBA17MMXZD6M / case # 14746683831 internally for further review. Someone from that escalation team may reach out to you, so please keep an eye on your case log for any potential correspondences.
I will be sure to let you know once I hear any updates on my end.
In the meantime, please let me know if you have any additional questions!
All the best,
Jameson
Seller_gDktQSA1WFw4Y
normal, the fullfillment center is a mess. I send a shipment with different color of products they cover the right label with their wrong label so they can charge me service fee. now customer are receving wrong color.
Seller_M4NWRaRnU1uDM
they are losing shipments at a crazy rate.
Seller_w9IxwsraRb9lc
Why on Earth does anyone ever use FBA?
If you need FBA maybe it is time to expand your business to one or two part time employees!
Seller_SJRMV3s4mNrFA
You'll eventually see them in Warehouse Deals...
It is going to take a Class Action Lawsuit against Amazon to fix this.
Seller_GCxUlIPErBOdr
In last three months amazon has lost my 2 shipments and they are making unreseasonable excuse to reject the claim because they think it is not valid invoice? I don't know what is the "standard" of an invoice for their review team but if they don't agree with the value , format ...etc of it , then they can just judege I attemp to cheat? And I am at risk of losing the money but how they can close the case and say the case has been resloved? i couldn't understand at all. It is so disappointing
I have submitted invoice with all requirements but nobody takes care of it.
Valid Invoices required info:
Supplier information (name, phone number, address, website)Buyer information (name, phone number, address, website) MUST MATCH AMAZON INFOInvoice date … (typically must be issued in the last 365 days, sometimes 180 or even 90)Item descriptions … (Full description of each item)Items Ordered QuantitiesItems Shipped QuantitiesTotal value of all goods covered by the invoiceShows as paid or terms with buyer account number (if terms it MUST show as shipped or delivered)
Seller_WtOwWhtSrFjva
It is the newest scam going on at Amazon. We had the same issues. We no longer ship to FBA.
Seller_Sram36TnVt73c
It looks like a mod is helping you out, but for future reference, this is the routine I go through:
1.) incoming mis-counts inventory
2.) Message with shipment says they were counted and confirmed to be missing, shipment closed.
3.) Have to open a Seller Support case because the reconcile option is closed due to 'counted and confirmed' yadda yadda yadda.
4.) Seller support case is closed without resolution, with some sort of rejection explanation.
5.) I have to keep opening the same case again and again for about a month while automated rejections keep closing the case.
6.) Then a human will finally step in around the 4th or 5th week of that nonsense. After a few days, they will tell you that you are indeed wrong but they will give you a 'courtesy' reimbursement. So insulting.
7.) The shipment defect remains on your account.
Perhaps the process has changed, but that was it last time I went through it. I've not had a situation where Amazon did not reimburse me, so hang in there...it just takes a bit of work and patience.
P.S. Have a look at your inventory ledger...if they went missing after initial receiving, you might see exactly where they disappeared afterwards.
Seller_mCxarFIyy1EdW
This has been happening to me so frequently I'm getting exhausted sending anything to FBA. Their investigation seems to be just looking at the same computer screen that I'm looking at, which shows that the units have not been received. I don't believe there is any actual investigation done.
Most times there's no way to prove anything, as FBA receiving seemingly makes no mistakes in the eyes of Amazon.
I just actually had to have units returned to me to prove a completely irrational fulfilment issue (I labeled the units correctly, but Amazon relabeled them to a different unit and said that FBA was correct).
So now Im going through taking detailed photo evidence to try to show them the error. I'm waiting for a result of my effort but I actually have no confidence that it will change Amazon's opinion of the "problem" they identified.
Either way it's frustrating and a waste of money and time, when it is FBA causing the problem. Good luck - I hope they magically locate your units.
