Safe-T Claim Issue
How many Sellers are now having lots of Safe-T Claim issues?
Not being paid at the correct amount?
==
Appeal either works, but if it doesn’t, it is standard fixed replies, no actual proper replies and SS are useless as always and pass the buck to say Appeal again!
SEE AMAZON CURRENT POLICY: https://sellercentral.amazon.co.uk/help/hub/reference/G202188830 (Amazon link for SFP Prime Safe-T Claims) - that says that AMAZON pay 50% to the Seller for ‘Customer Damage’ - it also says ‘…they [the Seller] may claim reimbursement from Amazon’. See what it shows below:
Damaged returns
If the returned product is damaged, then the seller must establish whether this is carrier damage (e.g. damage to packaging, transportation induced damage) or customer damage (e.g. damage to internal parts).
2 Customer damage: For customer-damaged returns, the seller can deduct up to a maximum of 50% of the product price from the refund to the customer. If the refund is provided to the customer by Amazon Customer Service, then sellers may contact Amazon Seller Support for a possible reimbursement. Sellers may be asked to provide evidence (photo or video) of the customer damage to Amazon. For more details, see Seller reimbursements for Seller Fulfilled Prime.
Sellers must not, under any circumstances, contact the customer on issues related to damage to the product. Depending on the situation described above, they may claim reimbursement from Amazon or the carrier.
5 replies
Seller_R8062DghQYb2k
Just posted on another thread.
I have had my first experience of the Safe-T system.
A £30 item sent as described is returned because the buyer has purchased the wrong item.
I have been charged for the return and it arrives back broken and unsaleable.
Supply photos of item, packaging and postage label and am ‘Granted’ £7.73!
Would have thought Amazon should be able to claim the whole cost back from Royal Mail if it was damaged in transit.
I have appealed but feel I shouldn’t have to.
Seller_bhSWqoVh7Pn98
When Amz first set-up the Safe-T Claims, it was 100% back if not ok to resell, then it went to 50% and now it seems not to be shown at all, but the last few have been just 25% - so if a £40 item, just £10 back, and a £30 loss to the Seller.
Plus Amz keep their fees, so really they are not losing out a lot. The Seller also paid shipping, another loss, taking photos etc all takes time, for £10 back, so more losses.
The policy of 1st scan refunds, so Buyers can return broken items ‘should’ be covered by Safe-T Claims, as they seem to be, but when only 25% refunded to a Seller, that really should not even be allowed. It should be 100% back if not able to resell and 50% back if in a condition not as new.
It really needs legislation, as unfair contract, to expect Sellers to lose out when not the Sellers policy.
