Human Biohazard Returned - Return Abuse becoming an out of control problem.
Here I am, making yet another post about the unchecked and unacknowledged return fraud and abuse here on Amazon.
I received a return back today for a wearable device (excercise watch) that we delivered to a customer on May 16th 2025 (nearly a month ago).
The customer opened a return on June 7th 2025 claiming the screen did not work (3 weeks after delivery). Today the return is delivered back to us.
The watch is returned covered in human biohazard. This includes huge amounts of dried sweat, large chunks of dead skin, and a greasy substance on the straps.
I had to put on gloves to touch this return and sure enough the buyer failed to clear their data before sending the unit back. Each day since delivery the watch had tracked the buyer going on runs ranging in distance from 5-20 miles. Over 150 miles of total tracked exercise since it was delivered. Below are photos of the disgusting return. The watch screen is indeed damaged from blunt force (digitizer backlight is not functioning correctly (this is not how we shipped this item).
The same buyer purchased a second watch from us before we received this unit back!
I am disgusted and want a response from a moderator immediatley confirming escalation and what action will be taken.
Order ID: 111-5619056-7356226

20 replies
Xander_Amazon
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Seller_O5II1aDRmKRXI
You're going to get no where claiming that any used item is a biohazard. This isn't blood or something, it's dead skin, like every used item has on it, you can just see it here.
Seller_w3tsZhD6PY4Sz
this is why Amazon wants you to offer returnless refund, this is what amazon pushes seller to do, amazon is known as SCAMAZON.
Seller_JUzllISOgHLP6
So annoying that you're experiencing this.
For any moderator reading, I'll chime in to say that the Amazon returns process is out of control. Easy returns are a critical part of successful e-commerce and there will always be unfortunately isolated incidents. BUT, Amazon's customer return policy is too generous. It's time to tone it down just a notch. Please consider a shorter return window. Shopbop, an Amazon owned business, has a pretty reasonable return policy, IMO.
Seller_zinnr9HADdMb2
So you sell items that people wear and then are upset when they return them with "human Biohazard" on them? You should probably think about selling other items then. JMO
Seller_3ciNa22IgAdNQ
we receive returns that we don’t even sell. We tried contacting Amazon support but doesn’t always go smoothly, even when we have proof
Seller_m5OJs8GIKhArO
looks like Amazon's No Question asked Return Policy needs to stop
unless Amazon wants its platform to be misused