Removal Order - Lost Inventory?

Hi All,

For sellers who have had removal orders, have you ever had a situation where FBA has lost your inventory when returning this back to you? We had this despatched 2 weeks ago from a FC as per the 10-14 / 30 day process which was within that time period. No tracking numbers were provided and couldn’t find this in the removal order or shipment detail reports - is this normal?

The inventory has not arrived and we are in a holding pattern with seller support who cannot seem to guide what has happened to it, no tracking numbers, and that they are ‘investigating’?

Few Qs

• From point of despatch from an FC, how long does a removal order typically take to arrive?
• Have you had situations where something has been lost, and how long did it take to resolve?
• What was their resolution and did they provide reimbursement?

Thanks!