Concern Regarding "your item may be lost" Amazon's Warning Messages to Customers NEEDS TO STOP
Dear Amazon, I am writing to express my concerns regarding the current practices that are being encouraged among your customers, which I believe are significantly damaging both your reputation and the interests of your sellers.
It has come to my attention that Amazon is, perhaps unintentionally, persuading customers to make false claims about non-delivery of items, enabling them to receive refunds and free products. While this may be beneficial to certain individuals, it is deeply troubling for honest customers who are now being coerced into participating in this deceptive behavior. These customers, who typically act with integrity, are being placed in a position where they feel compelled to lie in order to benefit from Amazon's current loopholes.
This not only harms the trust between Amazon and its customers but also encourages a culture of dishonesty. It has serious implications for the reputation of Amazon, which risks being undermined by practices that promote unethical conduct.
Furthermore, as sellers, we are the ones who bear the financial burden of these practices. We pay Amazon substantial fees, yet the company’s current approach seems to prioritize the interests of those who make false claims, rather than supporting the businesses that rely on your platform. It is, therefore, crucial that Amazon reconsider its policies and take steps to protect the interests of legitimate sellers.
I urge you to stop sending automatic warnings to customers in cases of delivery issues, as this is causing considerable harm to our sales and credibility. A more balanced and fair approach would help ensure that genuine customer concerns are addressed while preserving the integrity of both Amazon and its sellers.
Thank you for your attention to this matter. I look forward to seeing positive changes in Amazon's practices.
Concern Regarding "your item may be lost" Amazon's Warning Messages to Customers NEEDS TO STOP
Dear Amazon, I am writing to express my concerns regarding the current practices that are being encouraged among your customers, which I believe are significantly damaging both your reputation and the interests of your sellers.
It has come to my attention that Amazon is, perhaps unintentionally, persuading customers to make false claims about non-delivery of items, enabling them to receive refunds and free products. While this may be beneficial to certain individuals, it is deeply troubling for honest customers who are now being coerced into participating in this deceptive behavior. These customers, who typically act with integrity, are being placed in a position where they feel compelled to lie in order to benefit from Amazon's current loopholes.
This not only harms the trust between Amazon and its customers but also encourages a culture of dishonesty. It has serious implications for the reputation of Amazon, which risks being undermined by practices that promote unethical conduct.
Furthermore, as sellers, we are the ones who bear the financial burden of these practices. We pay Amazon substantial fees, yet the company’s current approach seems to prioritize the interests of those who make false claims, rather than supporting the businesses that rely on your platform. It is, therefore, crucial that Amazon reconsider its policies and take steps to protect the interests of legitimate sellers.
I urge you to stop sending automatic warnings to customers in cases of delivery issues, as this is causing considerable harm to our sales and credibility. A more balanced and fair approach would help ensure that genuine customer concerns are addressed while preserving the integrity of both Amazon and its sellers.
Thank you for your attention to this matter. I look forward to seeing positive changes in Amazon's practices.
31 replies
Seller_TufyJDtetbrlU
Had a message this morning again myself 'amazon is showing my package may be lost, wherever it may be it says its lost so id like a refund please'
I thought we was going to get an update on this?? been going on for far too long. For every order that gets refunded Amazon lose money too so i dont understand why they would encourage this.
@Maya_Amazon will we get that update soon???
Seller_zRj5T2YHaZlfn
We've even had multiple messages from honest customers letting us know they received this message saying their item may be lost but it has actually arrived.
If the item is sent via a untracked service, how on earth can Amazon even know it may be lost? It makes literally no sense.
Seller_lmJOjF6JybyzB
great email, but I'm afraid I'm highly doubtful that Amazon will do anything about it.
I've been a seller for almost 20 years and it's gotten steadily worse.
I've not seen a single acknowledgement from anyone at Amazon that this is even a problem, so the chances of a solution are remote. Hopefully I'm wrong.
Seller_AlYpsVHv0gj21
I entirely agree with your comments
There have been many similar posts over the last couple of years.. Have a look at
" Amazon is encouraging Fraudulent false claims of non-delivery by dishonest buyers."
You will see that one of the mods got involved in the conversation but nothing seems to have changed.
Seller_R26jZz8Hq8HjQ
Evidence: What customers are seeing few days after of every order dispatched.
Your package may be lost," along with an immediate prompt to request a refund without proof. While I understand that delays can be frustrating for customers, this approach encourages false claims, even in cases where an item is simply delivered or delayed rather than lost. It is not possible to confirm to customer that the delivery is lost or late. Amazon has no proof or confirmation yet Amazon falsely confirms this indicating and encouraging customer to make the move by contacting seller and requesting a refund.
Such notifications, without concrete proof of loss, create an unfair burden on sellers and can lead to unnecessary refunds, potentially fostering dishonesty among customers. This practice is harming businesses that rely on fair transactions and undermine trust in the system.
I kindly urge Amazon to reconsider this approach by ensuring that refund requests are only suggested when there is verified evidence of a lost package. A more balanced system would protect both customers and sellers while maintaining integrity in transactions.
Thank you for your attention to this matter.
Sincerely,
@Maya_Amazon (please look into this)
Seller_TufyJDtetbrlU
The mods will remove spam posts in here yet no comment from a moderator, no update or anything?
@Maya_Amazon any chance please?
Seller_ht6uwFKVyviGr
yes daily we get some kind of false claim a-z because amazon is asking customer to ask for a refund .
parcels delivered and postage labels bought amazon buy shipping that does not display tracking .
they are so inefficient that they can not follow their own policy as all shipping bought via amazon buy shipping is protected from a-z mark downs against your account health.
oh and when you message the they just ignore you and do not reply .
how professional is this place .
Seller_bzRkeDMMsE3Is
Even the untracked standard Royal Mail is scanned on delivery. You can check the item by reprinting (for up to a month) the label and inserting the numbers and letters into the Royal Mail tracking website, leaving out the dashes (overscores). The vast majority of the ones Amazon reports as lost have indeed been scanned. I then just send them a screenshot of the Roya Mail delivery page. If you can't retrieve the label or if it hasn't be scanned on delivery, I generally tell them the item is reported as delivered by Royal Mail and give them the date 3 days after dispatch (making sure it's not a Sunday). The vast majority of them you don't hear from again. No doubt, some of them automatically message the seller on every FBM order, fishing for refunds with no intention of going as far as an A-Z claim.
Seller_R26jZz8Hq8HjQ
A very nice customer got back to us and confirmed delivery of non tracked Royal Mail post even though Amazon asked the customer to "get a refund now".
Concern Regarding "your item may be lost" Amazon's Warning Messages to Customers NEEDS TO STOP
Dear Amazon, I am writing to express my concerns regarding the current practices that are being encouraged among your customers, which I believe are significantly damaging both your reputation and the interests of your sellers.
It has come to my attention that Amazon is, perhaps unintentionally, persuading customers to make false claims about non-delivery of items, enabling them to receive refunds and free products. While this may be beneficial to certain individuals, it is deeply troubling for honest customers who are now being coerced into participating in this deceptive behavior. These customers, who typically act with integrity, are being placed in a position where they feel compelled to lie in order to benefit from Amazon's current loopholes.
This not only harms the trust between Amazon and its customers but also encourages a culture of dishonesty. It has serious implications for the reputation of Amazon, which risks being undermined by practices that promote unethical conduct.
Furthermore, as sellers, we are the ones who bear the financial burden of these practices. We pay Amazon substantial fees, yet the company’s current approach seems to prioritize the interests of those who make false claims, rather than supporting the businesses that rely on your platform. It is, therefore, crucial that Amazon reconsider its policies and take steps to protect the interests of legitimate sellers.
I urge you to stop sending automatic warnings to customers in cases of delivery issues, as this is causing considerable harm to our sales and credibility. A more balanced and fair approach would help ensure that genuine customer concerns are addressed while preserving the integrity of both Amazon and its sellers.
Thank you for your attention to this matter. I look forward to seeing positive changes in Amazon's practices.
Concern Regarding "your item may be lost" Amazon's Warning Messages to Customers NEEDS TO STOP
Dear Amazon, I am writing to express my concerns regarding the current practices that are being encouraged among your customers, which I believe are significantly damaging both your reputation and the interests of your sellers.
It has come to my attention that Amazon is, perhaps unintentionally, persuading customers to make false claims about non-delivery of items, enabling them to receive refunds and free products. While this may be beneficial to certain individuals, it is deeply troubling for honest customers who are now being coerced into participating in this deceptive behavior. These customers, who typically act with integrity, are being placed in a position where they feel compelled to lie in order to benefit from Amazon's current loopholes.
This not only harms the trust between Amazon and its customers but also encourages a culture of dishonesty. It has serious implications for the reputation of Amazon, which risks being undermined by practices that promote unethical conduct.
Furthermore, as sellers, we are the ones who bear the financial burden of these practices. We pay Amazon substantial fees, yet the company’s current approach seems to prioritize the interests of those who make false claims, rather than supporting the businesses that rely on your platform. It is, therefore, crucial that Amazon reconsider its policies and take steps to protect the interests of legitimate sellers.
I urge you to stop sending automatic warnings to customers in cases of delivery issues, as this is causing considerable harm to our sales and credibility. A more balanced and fair approach would help ensure that genuine customer concerns are addressed while preserving the integrity of both Amazon and its sellers.
Thank you for your attention to this matter. I look forward to seeing positive changes in Amazon's practices.
Concern Regarding "your item may be lost" Amazon's Warning Messages to Customers NEEDS TO STOP
Dear Amazon, I am writing to express my concerns regarding the current practices that are being encouraged among your customers, which I believe are significantly damaging both your reputation and the interests of your sellers.
It has come to my attention that Amazon is, perhaps unintentionally, persuading customers to make false claims about non-delivery of items, enabling them to receive refunds and free products. While this may be beneficial to certain individuals, it is deeply troubling for honest customers who are now being coerced into participating in this deceptive behavior. These customers, who typically act with integrity, are being placed in a position where they feel compelled to lie in order to benefit from Amazon's current loopholes.
This not only harms the trust between Amazon and its customers but also encourages a culture of dishonesty. It has serious implications for the reputation of Amazon, which risks being undermined by practices that promote unethical conduct.
Furthermore, as sellers, we are the ones who bear the financial burden of these practices. We pay Amazon substantial fees, yet the company’s current approach seems to prioritize the interests of those who make false claims, rather than supporting the businesses that rely on your platform. It is, therefore, crucial that Amazon reconsider its policies and take steps to protect the interests of legitimate sellers.
I urge you to stop sending automatic warnings to customers in cases of delivery issues, as this is causing considerable harm to our sales and credibility. A more balanced and fair approach would help ensure that genuine customer concerns are addressed while preserving the integrity of both Amazon and its sellers.
Thank you for your attention to this matter. I look forward to seeing positive changes in Amazon's practices.
31 replies
31 replies
Seller_TufyJDtetbrlU
Had a message this morning again myself 'amazon is showing my package may be lost, wherever it may be it says its lost so id like a refund please'
I thought we was going to get an update on this?? been going on for far too long. For every order that gets refunded Amazon lose money too so i dont understand why they would encourage this.
@Maya_Amazon will we get that update soon???
Seller_zRj5T2YHaZlfn
We've even had multiple messages from honest customers letting us know they received this message saying their item may be lost but it has actually arrived.
If the item is sent via a untracked service, how on earth can Amazon even know it may be lost? It makes literally no sense.
Seller_lmJOjF6JybyzB
great email, but I'm afraid I'm highly doubtful that Amazon will do anything about it.
I've been a seller for almost 20 years and it's gotten steadily worse.
I've not seen a single acknowledgement from anyone at Amazon that this is even a problem, so the chances of a solution are remote. Hopefully I'm wrong.
Seller_AlYpsVHv0gj21
I entirely agree with your comments
There have been many similar posts over the last couple of years.. Have a look at
" Amazon is encouraging Fraudulent false claims of non-delivery by dishonest buyers."
You will see that one of the mods got involved in the conversation but nothing seems to have changed.
Seller_R26jZz8Hq8HjQ
Evidence: What customers are seeing few days after of every order dispatched.
Your package may be lost," along with an immediate prompt to request a refund without proof. While I understand that delays can be frustrating for customers, this approach encourages false claims, even in cases where an item is simply delivered or delayed rather than lost. It is not possible to confirm to customer that the delivery is lost or late. Amazon has no proof or confirmation yet Amazon falsely confirms this indicating and encouraging customer to make the move by contacting seller and requesting a refund.
Such notifications, without concrete proof of loss, create an unfair burden on sellers and can lead to unnecessary refunds, potentially fostering dishonesty among customers. This practice is harming businesses that rely on fair transactions and undermine trust in the system.
I kindly urge Amazon to reconsider this approach by ensuring that refund requests are only suggested when there is verified evidence of a lost package. A more balanced system would protect both customers and sellers while maintaining integrity in transactions.
Thank you for your attention to this matter.
Sincerely,
@Maya_Amazon (please look into this)
Seller_TufyJDtetbrlU
The mods will remove spam posts in here yet no comment from a moderator, no update or anything?
@Maya_Amazon any chance please?
Seller_ht6uwFKVyviGr
yes daily we get some kind of false claim a-z because amazon is asking customer to ask for a refund .
parcels delivered and postage labels bought amazon buy shipping that does not display tracking .
they are so inefficient that they can not follow their own policy as all shipping bought via amazon buy shipping is protected from a-z mark downs against your account health.
oh and when you message the they just ignore you and do not reply .
how professional is this place .
Seller_bzRkeDMMsE3Is
Even the untracked standard Royal Mail is scanned on delivery. You can check the item by reprinting (for up to a month) the label and inserting the numbers and letters into the Royal Mail tracking website, leaving out the dashes (overscores). The vast majority of the ones Amazon reports as lost have indeed been scanned. I then just send them a screenshot of the Roya Mail delivery page. If you can't retrieve the label or if it hasn't be scanned on delivery, I generally tell them the item is reported as delivered by Royal Mail and give them the date 3 days after dispatch (making sure it's not a Sunday). The vast majority of them you don't hear from again. No doubt, some of them automatically message the seller on every FBM order, fishing for refunds with no intention of going as far as an A-Z claim.
Seller_R26jZz8Hq8HjQ
A very nice customer got back to us and confirmed delivery of non tracked Royal Mail post even though Amazon asked the customer to "get a refund now".
Seller_TufyJDtetbrlU
Had a message this morning again myself 'amazon is showing my package may be lost, wherever it may be it says its lost so id like a refund please'
I thought we was going to get an update on this?? been going on for far too long. For every order that gets refunded Amazon lose money too so i dont understand why they would encourage this.
@Maya_Amazon will we get that update soon???
Seller_TufyJDtetbrlU
Had a message this morning again myself 'amazon is showing my package may be lost, wherever it may be it says its lost so id like a refund please'
I thought we was going to get an update on this?? been going on for far too long. For every order that gets refunded Amazon lose money too so i dont understand why they would encourage this.
@Maya_Amazon will we get that update soon???
Seller_zRj5T2YHaZlfn
We've even had multiple messages from honest customers letting us know they received this message saying their item may be lost but it has actually arrived.
If the item is sent via a untracked service, how on earth can Amazon even know it may be lost? It makes literally no sense.
Seller_zRj5T2YHaZlfn
We've even had multiple messages from honest customers letting us know they received this message saying their item may be lost but it has actually arrived.
If the item is sent via a untracked service, how on earth can Amazon even know it may be lost? It makes literally no sense.
Seller_lmJOjF6JybyzB
great email, but I'm afraid I'm highly doubtful that Amazon will do anything about it.
I've been a seller for almost 20 years and it's gotten steadily worse.
I've not seen a single acknowledgement from anyone at Amazon that this is even a problem, so the chances of a solution are remote. Hopefully I'm wrong.
Seller_lmJOjF6JybyzB
great email, but I'm afraid I'm highly doubtful that Amazon will do anything about it.
I've been a seller for almost 20 years and it's gotten steadily worse.
I've not seen a single acknowledgement from anyone at Amazon that this is even a problem, so the chances of a solution are remote. Hopefully I'm wrong.
Seller_AlYpsVHv0gj21
I entirely agree with your comments
There have been many similar posts over the last couple of years.. Have a look at
" Amazon is encouraging Fraudulent false claims of non-delivery by dishonest buyers."
You will see that one of the mods got involved in the conversation but nothing seems to have changed.
Seller_AlYpsVHv0gj21
I entirely agree with your comments
There have been many similar posts over the last couple of years.. Have a look at
" Amazon is encouraging Fraudulent false claims of non-delivery by dishonest buyers."
You will see that one of the mods got involved in the conversation but nothing seems to have changed.
Seller_R26jZz8Hq8HjQ
Evidence: What customers are seeing few days after of every order dispatched.
Your package may be lost," along with an immediate prompt to request a refund without proof. While I understand that delays can be frustrating for customers, this approach encourages false claims, even in cases where an item is simply delivered or delayed rather than lost. It is not possible to confirm to customer that the delivery is lost or late. Amazon has no proof or confirmation yet Amazon falsely confirms this indicating and encouraging customer to make the move by contacting seller and requesting a refund.
Such notifications, without concrete proof of loss, create an unfair burden on sellers and can lead to unnecessary refunds, potentially fostering dishonesty among customers. This practice is harming businesses that rely on fair transactions and undermine trust in the system.
I kindly urge Amazon to reconsider this approach by ensuring that refund requests are only suggested when there is verified evidence of a lost package. A more balanced system would protect both customers and sellers while maintaining integrity in transactions.
Thank you for your attention to this matter.
Sincerely,
@Maya_Amazon (please look into this)
Seller_R26jZz8Hq8HjQ
Evidence: What customers are seeing few days after of every order dispatched.
Your package may be lost," along with an immediate prompt to request a refund without proof. While I understand that delays can be frustrating for customers, this approach encourages false claims, even in cases where an item is simply delivered or delayed rather than lost. It is not possible to confirm to customer that the delivery is lost or late. Amazon has no proof or confirmation yet Amazon falsely confirms this indicating and encouraging customer to make the move by contacting seller and requesting a refund.
Such notifications, without concrete proof of loss, create an unfair burden on sellers and can lead to unnecessary refunds, potentially fostering dishonesty among customers. This practice is harming businesses that rely on fair transactions and undermine trust in the system.
I kindly urge Amazon to reconsider this approach by ensuring that refund requests are only suggested when there is verified evidence of a lost package. A more balanced system would protect both customers and sellers while maintaining integrity in transactions.
Thank you for your attention to this matter.
Sincerely,
@Maya_Amazon (please look into this)
Seller_TufyJDtetbrlU
The mods will remove spam posts in here yet no comment from a moderator, no update or anything?
@Maya_Amazon any chance please?
Seller_TufyJDtetbrlU
The mods will remove spam posts in here yet no comment from a moderator, no update or anything?
@Maya_Amazon any chance please?
Seller_ht6uwFKVyviGr
yes daily we get some kind of false claim a-z because amazon is asking customer to ask for a refund .
parcels delivered and postage labels bought amazon buy shipping that does not display tracking .
they are so inefficient that they can not follow their own policy as all shipping bought via amazon buy shipping is protected from a-z mark downs against your account health.
oh and when you message the they just ignore you and do not reply .
how professional is this place .
Seller_ht6uwFKVyviGr
yes daily we get some kind of false claim a-z because amazon is asking customer to ask for a refund .
parcels delivered and postage labels bought amazon buy shipping that does not display tracking .
they are so inefficient that they can not follow their own policy as all shipping bought via amazon buy shipping is protected from a-z mark downs against your account health.
oh and when you message the they just ignore you and do not reply .
how professional is this place .
Seller_bzRkeDMMsE3Is
Even the untracked standard Royal Mail is scanned on delivery. You can check the item by reprinting (for up to a month) the label and inserting the numbers and letters into the Royal Mail tracking website, leaving out the dashes (overscores). The vast majority of the ones Amazon reports as lost have indeed been scanned. I then just send them a screenshot of the Roya Mail delivery page. If you can't retrieve the label or if it hasn't be scanned on delivery, I generally tell them the item is reported as delivered by Royal Mail and give them the date 3 days after dispatch (making sure it's not a Sunday). The vast majority of them you don't hear from again. No doubt, some of them automatically message the seller on every FBM order, fishing for refunds with no intention of going as far as an A-Z claim.
Seller_bzRkeDMMsE3Is
Even the untracked standard Royal Mail is scanned on delivery. You can check the item by reprinting (for up to a month) the label and inserting the numbers and letters into the Royal Mail tracking website, leaving out the dashes (overscores). The vast majority of the ones Amazon reports as lost have indeed been scanned. I then just send them a screenshot of the Roya Mail delivery page. If you can't retrieve the label or if it hasn't be scanned on delivery, I generally tell them the item is reported as delivered by Royal Mail and give them the date 3 days after dispatch (making sure it's not a Sunday). The vast majority of them you don't hear from again. No doubt, some of them automatically message the seller on every FBM order, fishing for refunds with no intention of going as far as an A-Z claim.
Seller_R26jZz8Hq8HjQ
A very nice customer got back to us and confirmed delivery of non tracked Royal Mail post even though Amazon asked the customer to "get a refund now".
Seller_R26jZz8Hq8HjQ
A very nice customer got back to us and confirmed delivery of non tracked Royal Mail post even though Amazon asked the customer to "get a refund now".
