Seller account has been temporarily deactivated
Why is this happening?
In accordance with Section 3 of Amazon’s Business Solutions Agreement, your account has been deactivated because you are offering items that may be inauthentic. A list of these items is provided at the end of this email.
In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.
The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
- Amazon Anti-Counterfeiting Policy (http://sellercentral.amazon.co.uk/gp/help/201165970)
- Policies and Agreements (http://sellercentral.amazon.co.uk/gp/help/521)
- Amazon Services Business Solutions Agreement (http://sellercentral.amazon.co.uk/gp/help/1791)
How do I reactivate my account?
To reactivate your selling account, please send us the following information for the ASINs listed at the end of this email:
- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
- Contact information for your supplier, including name, phone number, address, email, and website.
102 replies
Seller_jue6TRL1HpEMS
HI, i Need help ,
I dont have any invoices. but i ordered from online retailer, so i have all online order receipts.
all products are original as purchased from reputed retailer, but i am not brand owner or any letter from brand owner, .
i send all order receipts to amazon( and deleted all inventory. but got repaly from amazon .
i have confusion, ASIN amazon mentions that particular ASIN haven’t ever sold, but yes its was listed in my inventory but lucky i have proof of purchased. just Wandering how i got complain about this ASIN.
Seller_jue6TRL1HpEMS
reply from amazon -
Hello
We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. You must address the following concerns:
We cannot accept a order confirmation as an invoice or receipt, because it is not proof that a transaction has been completed for the items listed immediately below
Make sure that your invoices or receipts are issued within the last 180 days and include the following information:
– These documents should reflect your sales volume during the last 180 days.
– Include the business details for your supplier, including the business name, business phone number, business address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier’s information.
– You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
Seller_jue6TRL1HpEMS
then again i summited all documents again.
proof of purchasers(with suppliers details ) , proof of bank transactions from my bank , proof of order delivered at my address.
Seller_jue6TRL1HpEMS
Yes, registered as a business on Amazon, provided your HMRC UTR number too.
Seller_jue6TRL1HpEMS
reply from amazon ,
We received your submission but do not have enough information to reactivate your account.
Why did this happen?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.
Seller_jue6TRL1HpEMS
can anyone advice me what to do next ?
Seller_xqN9vXJfQFnm4
My seller account is blocked for signin two year back, I requested many times to close and terminate account and release the held amount but Amazon team is sending me message to close the account from my end by Signing in. But the issue is My sign in is Blocked . Now how can i get my money back
Seller_TC6ARVNKJsdV5
Please explain this email, I don’t understand. I have been trading on Amazon for a number of years and am a member of the PBFA an organization for professional booksellers. I wanted to put my inventory on vacation from 1st November
Regards
Anne Rockall
Kingswood Books
{Moderator Edit (Jessica) personal information removed}
Seller_9vYzAspLN0bEC
Please note that its permanently deactivated for life. Even if you are not planning to sell on Amazon at least get the account activated as otherwise you will not be able to trade for life.
Seller_2Su3bcJXQR0sO
So glad I saw this thread. A couple of commentators offering a different slant. So does this mean I can buy from non Poundland and Wilko?
