I'm trying to activate my seller account. and i was told to verify my identity but the link i was sent to do so goes to select merchant and marketplace but when it takes me to the next link it shows "The page you requested was not found." and i cant find the page for identity verification manually. so how do i go about doing this

Hello Identity Verification Selling Team,

I think I am stuck in an automation loop. I submitted everything for identity verification and after 30 seconds get this error:

Verification Failed: We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support.

Everything has been fine for years on there and now suddenly it asked me to reverify so I did the license and face scan and for some reason it was rejected (Though it is me!)

I have tried to contact support several times and the responses I've gotten are:

"Try for 24 hours then try again" - Didn't work

"Try deleting one of your deactivated products" - didn't work

"We could not verify so we are closing your account."

I am desparate!!! That identify verification page is stuck, and I don't even know what I did wrong in the first please. Is there a way to start that process over at least? Please help!

after months of trying to get my account reactivated I'm still not able to verify my identity as the link i get sent from the appeal message doesn't work and says the page was not found i made a discussion about this 5 months ago why hasn't it been fixed yet. can someone send me the correct link or fix the link so i can start selling.