Address change and account deactivated
I started receiving orders and my tax was being deducted upon asking I gt to know that my adresss has been changed from one country to another where as I never changed any address . I had to cancel orders during that time and explained customers but my account health was gone down . I explained everything to amazon but after few hours I received an email of deactivation of account and the reason given was that policy has been violated the customers details have been shared whereas the only thing I shared with amazon was a screen of my information changed. I am
writing them
to explain but everytime I write them I get a same reaponse that I have not provided enough information. has anybody has similar experience ?? Any help would really mean alot for me. please guide 
56 replies
Seller_f5cnodyVjLD4S
Please post the account deactivation email sent from Amazon.
Seller_NoMNQDGnEW5Bx
Your email seems to suggest you have passed on customers details to others so when you have drop shipped perhaps someone has put their own invoice/packing slip in with the item?
Not certain it’s related to the address change at all
Seller_NoMNQDGnEW5Bx
Not sure what others think but I see the address change issue as separate and your POA should address the reason for deactivation so why did you give customers details to other people and what are you going to do going forwards to stop that happening again
As an aside you should know roughly when your address was changed just go back through your orders to the point they stop showing marketplace facilitator tax. But I’d have thought an address change would have triggered verification so it sounds very strange
Seller_NoMNQDGnEW5Bx
When you bought items off Facebook, ebay, vinted etc did you tell the people you bought from not to include any invoices, names etc? How many times has this happened as you originally said you may have dropshipped from Facebook or vinted, then you mentioned ebay.
Seller_Gq8AqAovkAIFL
This is what I wrote but there is the same response from them
Dear Amazon.
Thank you for providing me the opportunity to present a Plan of Action regarding the deactivation of our Seller Account due to the sharing information of Buyer and made the violation of Section 3 of amazon Business solution Agreement
I understand that Amazon takes failure to comply with their requirements seriously and I would like to share with you my Plan of Action in which I explain what measures I have adopted to resolve this issue and what I will do to prevent it from happening again.
– The root cause(s) of why have shared private information about a buyer on our site.:
- I have been working on Amazon for a long time And the inventory has always been ready under my possession to fulfill the placed orders.
Here is the proof( image of invoice ) of my previous inventory which
strengthens the fact that I have maintained my inventory always.
-
I used a drop shipping module only in case of a short run of stock which was as least as 1 to 2 percent.
-
During such types of situations I have an account ready on ebay to prevent the customers from having any difficulty in fulfilling their
orders.( image attached of my Ebay account )
|-|In the past couple of weeks I ran short of inventory again. Subsequently ,I managed to place an order for some of my customers via Ebay which may have been the reason for my suspension, some of the order details are attached below
|n order to
further clarify that “I” , myself own this account and no other
account was linked to fulfill these orders directly or indirectly (proof lies in
the screenshot provided below in which business address given in my Ebay
account and on Amazon are same)
The actions you have taken to resolve the mentioned issue(s).
-
Firstly, I have stated the truth and details to the Amazon Seller performance Team in this plan.
-
I have thoroughly read Section 3 and apologize for the mistake I made. This has helped me to get better understanding of all the rules of amazon
-
I will remain updated about amazon policies regarding section 3 Business solution Agreement
– The steps you have taken to prevent sharing private information about a buyer on our site going forward.
-
I will regularly review the Amazon polices again to catch any of their updates and monitor changes in Laws and regulations.
-
I will always review Amazon’s policies and rules and pay special attention to all sections, referring to Amazon Business Solution Agreement section 3.
-
I make sure that I will Ship products to the customer directly to prevent any future ambiguity.
➔ What I do to will prevent similar complaint in the future
I will try my best to avoid any type of violation of Amazon policies but in any case if such type of mistake occurs then I will shift my shipping module from FBM to FBA.
I have accepted full responsibility for my error and fully understand “why” my account is deactivated, but I believe that this plan sufficiently addresses the issue and will prevent it from occurring again. I look forward to having my selling privilege restored and it is also prayed that the account kindly reactivated. I will never make same mistake in the future
Regards,
Seller_Gq8AqAovkAIFL
Hello Seller, Your Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account. Why is this happening? Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. This decision was made after reviewing both your account and the information provided. What happens if my account is not reactivated? You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.co.uk to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies, we may withhold some or all funds in your account. We may not respond to further emails about this issue.
Seller_NoMNQDGnEW5Bx
I don’t think this really answers the 3 parts. You need to admit you gave the customers details to a third party (either on ebay, Facebook, vinted wherever), explain why you did (lack of stock) and then say how that will never happen again (training, understand policies, have enough stock to not need to drop ship)
Rework the poa and post on here before submitting it as you only get so many chances to do it
Seller_Gq8AqAovkAIFL
can anyone help me with this
do I need to add more to it to make it more stronger?? This is the last part of my POA and as per tge request thats what I understand thta I ll have to make it better. What do you guys think??
The steps you have taken to prevent sharing private information about a buyer on our
site going forward
- I will regularly review the Amazon polices again to catch any of their updates and
monitor changes in Laws and regulations. - I will always review Amazon’s policies and rules and pay special attention to all sections,
referring to Amazon Business Solution Agreement section 3. - I make sure that I will Ship products to the customer directly to prevent any future ambiguity.
- I will keep under control the levels of inventory in accordance with demands of Amazon , to prevent balancing it via dropshipping from ebay or elsewhere as well as to secure customer personal details furthermore to avoid such confusions I will shift my shopping module from FBM to FBA. Also it will help to avert such issues from happening again.
I have accepted full responsibility for my error and fully understand “why” my account is deactivated, but I believe that this plan sufficiently addresses the issue and will prevent it from occurring again. I look forward to having my selling privilege restored and it is also prayed that the account be kindly reactivated. I will never make the same mistake in the
