Countries
Read only
100s of FBA items suddenly refunded on the same day - no reason given for the refund
Hi everyone,
I've asked Amazon for help on this but other than offering to get back to me in 45 days I still don't have an answer.
I sell cleaning pads on Amazon via FBA. Have been selling the same item for multiple years. Suddenly I received 100s of emails at the same time (one for each order) that stated the item was being refunded.
I checked my amazon account and it now says I am £-4000 in debt. I haven't received a single return/refund request from a buyer, and all the orders say completed. When I click on the payments/transactions section each item just says "refund" under the transaction type, and when I click on each individual order it says "Refund to Buyer". The sales period covers many months.
I'm unsure what/ why this is and can't see any information on my email or in my amazon account. I have no reason to believe the product was defective as I checked the items before I posted them and they also went through a manual amazon inspection process as I paid for each one to be labelled.
Any idea what would have caused this? It looks like Amazon is refunding the buyer so if they do that will it be up to amazon to credit my account again? Nothing makes sense here.
Any help would be much appreciated.
Regards,
11 replies
Seller_k2X0L9mVRT0pW
sounds like there has been a recall of the item by the manufacturer- if so Amazon refund all orders automatically. If this is the case then Amazon won’t refund you - check and claim against the manufacturer.
Seller_d8YGbIjNqwFxn
This has happened before and it was due to a product recall on the item. The product recall may only impact a single batch but Amazon refund everyone who has brought the item.
So is it possible it is a product recall? If it is not your brand have you checked with the brand owner/distributor if there is a product recall? Also search google to see if there is
There were sellers who had a product recall a few years ago and all their sales were refunded. I think it was Kinder Eggs. After a lot of fighting they did get Amazon to reimburse them.
Also I wouldn't be sure Amazon does any kind of manual inspection when they label them. They just stick the label on and nothing else.
Seller_L1mpn970Eodz7
Interesting I hadn't even thought of this. I can't see a product recall anywhere on my seller profile and the item in question is still for sale on Amazon. Surely Amazon would notify me of this if it was the case?
Thanks for your replies so far
Seller_KlbXZHzQGSDZv
As stated above will be a product recall, the kinder egg one as mentioned was for a specific batch of kinder eggs but amazon uses a sledge hammer to crack the nut and refunded all sales going back over a year.
If your selling on a joint asin then take a look who else is selling it and contact them to organise a joint approach to amazon.
If these are not branded and your selling on your own upc/brand then you might have problems with amazon refunding.
Are these just basic cleaning pads or are they the ones with an inbuilt chemical / cleaner if so check all your details / care responsibilities are up to date.
Hope you get it sorted £4k is no small amount
Seller_7pTs15IYXmTOB
Sorry to hear this. I can see several useful responses from other sellers but none of it negates the fact that seller associate must have studied your case and offered you an explanation by now.
Time to connect with the Escalations teams through the UK CEO.
Seller_7tljpAGnkofk4
We are the brand owner and manufacturer of the product in question — Photographic Solutions – PEC*PADs — and wanted to help clarify a few things based on the discussion so far:
- There was no actual product recall. Amazon mistakenly flagged PEC*PADs as a solar viewing product, which is completely inaccurate. These are non-abrasive cleaning wipes used for delicate photographic surfaces like camera sensors and lenses — not intended for solar use in any way.
- As the brand owner, we immediately appealed the violation on March 7th, 2025, the same day it was issued. Amazon reviewed and confirmed that the classification was incorrect, and the listing was reinstated.
- Despite that, Amazon has since refunded FBA orders going back over a year. So far, we’ve confirmed £30,000 in refunds, and we wouldn’t be surprised if the true total is more than double that once all affected sellers are accounted for.
- Amazon has also sent out thousands of safety recall emails to every refunded customer falsely stating that our product was recalled because it is not safe for viewing a solar eclipse, and informing them that they were refunded as a result. This is incredibly damaging, not only to our reputation as a manufacturer but also to the businesses of our authorized sellers.
- There is no product recall, no batch issue, and no safety risk whatsoever. This is a clear case of a false classification and internal error by Amazon, and we are actively working to get it corrected and resolved.
To those suggesting claims against the manufacturer — again, we are the manufacturer, and we’re actively working to fix this.
We’re happy to assist or coordinate with any affected sellers to help move this forward. Let us know how we can support, given our role as the brand owner.
Seller_ZQyopdiwkUHOZ
If they're selling on their own UPC/brand, wouldn't they be unaffected by a product recall from the brand, as they wouldn't seem to be connected to the products in the recall?
Seller_76AUwmqvSyRIM
It beggars belief that Amazon allows their AI bots to misidentify products as something completely different, then make an incorrect connection to a possible recall or legal issue and then to issue refunds to customers going back months WITHOUT any human involvement or sanity check.
Any human would have immediately stopped this charade. The £30000 refunded to customers will "eventually" be returned to sellers and will barely make a dent in Amazon's coffers but the damage it will have inflicted to some sellers by that time is immeasurable.
This needs to stop.
Similar Discussions
