Currently unavailable
I have 4 skus in a variation family that are showing as Currently unavailable on some but not all Amazon.co.uk accounts.
All the SKU’s in questions have (prime) stock, and there are some sales coming through for these lines (but perhaps not the expected amount).
When I search on my own Amazon account (business account), they are active and available to buy. However if i open an incognito tab and search, or if i search using my wife’s phone they display as Currently unavailable, with no active offer.
Does anybody have any ideas what is happening here? There are other skus in the variation familiy that are available to buy on all browsers.
There is nothing wrong with my seller account, no policy warnings etc.
11 replies
Seller_E2XbkRiScR1df
Have you chekced from a VPN, or a phone that is on 4G but not logged into same account, just wondering if it realises you’re the same person and blocking you from buying your own product maybe. Even from incognito you are using the same IP. Could be completely off the mark with this suggestion, thought it could be the case. If you DM a link I’ll see if in stock for you for me.
Seller_BS5lg2keRs2QO
Try those again but with a UK address displayed in the top left.
Seller_taDBgt7LctucW
Odd. I have just searched on my phone as well and get the same result. It will need someone more intelligent than myself to tell you why it’s happening though.
Seller_BS5lg2keRs2QO
As a starter, do you have non-business prices set for those ASINs?
Seller_KVyTx3C1mPr8C
Hi. This happens on and off to my listings.
I had x500 seller fulfilled listings ‘disappear’ today even though they were showing as active in my seller account they weren’t visible in my shop or when you search on amazon using the search bar and the asin.
This has been happening for months now and seller support always say there’s nothing wrong and the listings are active - but they aren’t. They have been down for half a day today but are now all visible. In the last 6 months they have gone off line for a couple of days and then miraculously reappeared. I just keep my eye on the amount of listings visble in my shop and if the merchant fulfilled listings disappear keep my eye on when the come back online.
