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URGENT!!! KITCHEN KNIFE APPROVEAL REQUIREMENT- NEED HELP
Hi there:
Our Kitchen knife suddenly can't be sold recently without any performance notifications. Asin: B0CVVVPCMZ, B0CVVFTWJX, We contacted Amazon Seller Support, who replied that it has been flagged as a Blade product(UK_18_Knife), and needs approval to sell.
According to the guidelines for releasing blade products, kitchen knives are allowed to be sold, as long as the relevant age verification attributes are filled out and the delivery is handled by Amazon. We are all following these policies for sales.
But now we have received a response from seller support that due to being tagged UK_18_knife, the product is restricted and requires approval to sell. Is this a violation of the blade product listing guidelines?
Here are the links to the relevant Amazon policies:
https://sellercentral.amazon.co.uk/help/hub/reference/GCYAVS22E6CQKV2B?mons_sel_mkid=amzn1.mp.o.A1F83G8C2ARO7P&mons_sel_mcid=amzn1.merchant.o.A6M7YLI81D53B&mons_sel_persist=true (Restricted Products FAQ Guide)
https://sellercentral.amazon.co.uk/help/hub/reference/G201852820?mons_sel_mkid=amzn1.mp.o.A1F83G8C2ARO7P&mons_sel_mcid=amzn1.merchant.o.A6M7YLI81D53B&mons_sel_persist=true(Listing guidelines for bladed products)
Any advice or guidance would be greatly appreciated!
CASE ID: 10581406802
Regards,
Chenhong
@Julia_Amazon @Winston_Amazon @Sarah_Amzn @Maya_Amazon @Simon_Amazon @Maja_Amazon@Roberto_Amazon @Sakura_Amazon_@Ezra_Amazon@Spencer_Amazon
16 replies
Seller_uHhgpRRWoIEp3
Could someone please respond to me? This time of year typically sees the highest sales, yet I have not achieved any sales. Instead, I spent my time searching for answers to why my product sales restrictions, which led to wasted PPC spending, lost revenue, decreased sales velocity, and potentially excess inventory during this crucial period. This situation feels unjust to us. Other kitchen knives on the market can be sold; why do we keep encountering this issue? I’m reaching out for your assistance and hope you can help us identify a solution. If you need any information to support our case, please let us know, and we will offer it as required. @Roberto_Amazon@Spencer_Amazon@Simon_Amazon
Seller_MCLmkJcL7iQ9c
The same exact thing happened to my Kitchen Knives listings 7 days ago and I have had no success. I am also a UK seller.
I have tried to escalate and still no success.
Do you have any advice?
JiAlex_Amazon
Hello @Seller_uHhgpRRWoIEp3
I'm following on this thread, thank you for the information provided, I am going to have a look on the case you provide and see if we can get second review with internal team, once I got response, will let you know.
(not promising anything but I will try)
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
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