Seller Code of Conduct Violation (inappropriate communications)
Afternoon all, So the above policy warning has appeared for [Seller Code of Conduct Violation (inappropriate communications). No idea where it’s come from or what it’s about. Queried with SS, they can’t tell me anything about it. Queried it through the appeal and all they keep sending me is this: “Please submit the information to prove that there has been an error. Your submission should include the following information:
– How your account has not violated Amazon’s Seller Code of Conduct policy (https://sellercentral-europe.amazon.com/gp/help/G200386250)
– Evidence to prove your account has not used inappropriate or unprofessional language in communications with buyers or Amazon.”
Shouldn’t they be proving to me something has happened? They haven’t named a specific case or query. I genuinely know nothing about this. I can provide years and years of case numbers to prove I haven’t violated this. So what do they actually want? I imagine it would be easier to prove life on Mars.
66 replies
Seller_esvgLzKXw2YAl
I would suggest that you go through all of your recent messages to customers.
That actually sounds like someone has complained and possibly taken something that you have said, in the wrong way.
Seller_7VbclcPFFRTnc
I’ve actually just been reading the communication guidelines - and oh the irony -
Permitted Message styling may not contain any of the following:
- Egregious spelling errors or grammar issues
Seller_lf5vv8vF2sGlR
I had this. It was due to a typo which someone took offence to and reported.
I asked them what the ASIAN of their purchase was…
Seller_KWxWl2JIOBKWB
I got one of these recently because a customer had left false feedback so i clicked the email for feedback revision by customer bit. ??? Which begs the question whats the point of it as if you use it you get punished.
Seller_B4VbHpnDLDLAU
Long shot but your FBA items don’t have any kind of leaflet directing them to your own website / personal emails etc? Or review request?
Seller_p5u23GLvheD5W
Crazy that sellers have to come to the forum to ask what they may have done wrong, because Amazon will not tell them…
Seller_XrsxyuONn8r2w
give up!
We have had this 3 times now! abusive buyers who report us when we call them out!
Amazon ignore the abuse (and I do mean abusive to the point the police were involved) and gave us a warning for telling them straight to stop!
They then ignore all appeals and just keep sending the same email replies!
Seller_ZQyopdiwkUHOZ
Do you include any inserts with your shipments?
Seller_u4SFdJKMStDfU
I’ve just found a typo in a message “completef” - I’m thinking that might be it. Meant to say completed.
Seller_xiVDsiLJBT5I7
I don’t think it’s the customer making specific complaints to Amazon but more bots tasked with spotting certain words or phrases used in the feedback that triggers this type of violation; of course a customer complaining could do so. It’s my understanding that once triggered the department that deals with these violations have no idea of the context or issues involved, so you have to write down everything from the beginning of specific order, through delivery and any conversations had with customer, what went wrong, how it went wrong etc. Hopefully Amazon would act reasonably, use their common sense and value their trustworthy sellers.
