Our Valid Tracking Rate (VTR) is now 71%, upon downloading the Valid Tracking Rate Report, Amazon is now marking over 40 of our shipments by an Amazon integrated courier (Panther), as Invalid. The Tracking ID is correct, but these are case sensitive. On the report, Amazon has converted all of these Tracking ID's into uppercase, which is why the Tracking Link does not work. This was previously not an issue, and we have reached out to the courier (AIT), who say there is no problem with their integration, so Amazon should be receiving scan events. Other Tracking ID's by the same courier are Valid, so it appears to potentially be a bug within Amazon that the case sensitivity of Tracking ID's are sometimes recognised, and sometimes not.

Hi there,

We've just noticed a sudden drop in our VTR, going from a healthy 98-99% to a sudden 91%

Looking into it, we can see that almost ALL of our Royal Mail 48 (LL) have just been marked as invalid for tracking, aswell as our DX Express deliveries.

Is this is an issue related to Amazon making changes to the VTR, or Royal Mail/DX not scanning our parcels on delivery? Would appreciate more Information, thanks!

Good evening sellers,

We've had a sudden drop in our VTR due to a load of DHL eCommerce shipments. We have been using this service via Veeqo for almost 2 years now without an issue. Seller Support have advised it is due to us selecting the wrong service but as I have said, nothing has changed. All of the shipments in question have valid tracking... Is this just an error on Amazon's end and has anyone else had something similar happen?