A TO Z CLAIMS FRAUD AND NOW CHARGEBACK DISPUTE
We are currently facing significant challenges related to A to Z claim fraud, which has been escalating. In addition, we are seeing a rise in chargeback disputes from customers. It is crucial that Amazon carefully reviews the notifications and processes associated with these claims to ensure they are being managed appropriately.
We believe that Amazon should take direct responsibility for resolving this issue. It is unreasonable for our funds to be withheld while the matter is under investigation. We request that Amazon either properly address the concerns raised or provide timely compensation without unnecessary delays.
We respectfully urge Amazon to investigate this situation thoroughly and take the necessary actions to ensure a fair and just resolution for all parties involved.
13 replies
Seller_ZVAz3d5lZuGid
"We request that Amazon either properly address the concerns raised or provide timely compensation without unnecessary delays.........We respectfully urge Amazon to investigate this situation thoroughly and take the necessary actions to ensure a fair and just resolution for all parties involved."
This will not be seen by Amazon itself - this is simply a forum of other sellers, and we have no authority to make any changes. You would need to open a case with Seller Support, or you could try emailing the MD.
Seller_DfMOm9tgJKAex
chargeback are easier to deal with than A-Z so far every chargeback that ive had has been successfully defended
Seller_SnNztJIII3ZP5
A customer purchased an item from me for £46.99. The day after receiving it, she found the same item listed for £39.99 on another website. She contacted me, requesting a £10 discount as she felt overcharged. I politely declined and advised her to use the provided Amazon return label to send the item back for a full refund. However, the customer filed an A-to-Z Guarantee claim, and Amazon ultimately refunded her the full amount of £46.99, deducting it from my payments.
Seller_znTeHti2qvorY
That's a horrible situation truly. I feel your stress and pain.
Seller_HB2MC8FR8Gmz5
If a customer does this then it is fraud. Report it to Action Fraud and take legal action via moneyclaim online. It is only when collectively Amazon sellers start acting that this will stop.
Seller_bzRkeDMMsE3Is
The majority of Amazon customers are extremely honest souls, it's the other 49% that seem to be a problem!
