Returned item as 'no longer needed' but used
hi all
just an opinion. i sell tech items and just sold a GPU. she informed me thursday that the item was missing and no deliveries recieved and nothing in the garden. i did the usual response, full tracking info with her details as signatory, also that it is serious fraud if PF driver has knicked it etc and low and behold, the reply of ‘no one in my house signed for it. but i’ve just found out my housemate has got it’ which amused me.
so today, she saying its no longer required. i am hoping it hasn’t been used as i can then not sell as new and would lose potential cash. i intend, if it is used, to deduct 20% as stated in my T&C’s and shown in amazons policies.
do you all do this for high value items that have been used and then returned?
6 replies
Seller_gOlDFgS5Li5Jc
doesent apply to us as fba but you are entirely within your rights to deduct from a refund if it is not in the same condition as you dispatched unless damaged in transit on its way to them of course
Seller_sFEUMUfeW5484
You can deduct upto 50% I believe and I would do exactly that.
Seller_64jziShTiTjOq
Under UK law you can deduct up to the full price (100%) if the item is now totally unsaleable. Amazon UK usuallly quote a maximum of 50% but that apparently only applies to the US site
Seller_qZO3ZCjoBXEeL
Hi,
That is a tricky one. Under Amazon rules an item can be returned for any reason within 30 days.
You are right, technically it shouldn’t be used however I think you would have a hard time to defend withholding on a simple open box issue.
For what it is worth, whatever Ts&Cs you have are irrelevant. No seller stipulated T&C can supersede either consumer rights or Amazon’s own buyer protections. Seller terms must be at least as generous as Amazon’s.
In your situation I’d be much more concerned about receiving a swapped card. Check the serial numbers carefully to make sure you’ve got the correct card back.
If it is just broken seals/open box then I think it would be wise to refund 100%. This is part of retail life and to do otherwise would be to invite - and probably lose - an A2Z case for the full amount, plus likely negative review - earning you 2 defects.
If the card shows obvious signs of wear - dust and such - then consider your 20% withholding.
If the card is a ringer, state politely they have returned the incorrect item to you. You will happily refund their purchase when the original item is returned to you. In the mean time if they would like the incorrect item back, could they send you pre-paid postage to the following address (physical)…
Seller_4MlYJvoHfdkDh
DSR rules say a customer is allowed to open and test a product, and still return it.
