not accepting application to sell after passing KYC verification

Hello,

We have been invited to sell on Amazon and to open an account on Amazon which we (painfully) did and finally passed KYC verification and then listed our product after a long battle as they were already in the amazon database. We are the official brand operator in the UK of our products.

and now that we are finally ready we get the following message :

"We are not accepting applications to sell: Other Health & Personal Care category in Used, Refurbished, Collectible condition(s). Other Human Ingestible products in New, Used, Refurbished, Collectible condition(s)"

and product are not restricted as we saw some old resellers offering them without any issues

can someone help ?

regards