Neagtive Feedback by customer - delivered the parcel on time

Order ID: 702-5866714-4879430

Although We delivered the product on time, the customer gave us a negative seller feedback as follows:

Rating :

Comments : "Items take forever for delivery"

Date : Mon, Sep 2, 2024

but you can see ; 28 Aug 2024

11:09 AM Delivered WINFIELD

Where the Order has to be delivered between Fri, Aug 23, 2024 PDT to Fri, Aug 30, 2024 PDT

And We delivered the parcel on time.

Even though we received a negative review.

We communicated with the customer but were unable to reach a resolution. I kindly ask you to review this decision and assist us.