NO PREMIUM A+ OPTION
Hi!
We have access to standard A+ creation and are meeting all the criteria for being eligible for Premium A+ creation but we are not getting access / option for it. This issue is with us now for months and we had many seller and brand support cases opened without a solution. Is anyone here able to help us please? I see quite a few of those issues here on the forum with mixed results.
- We have brand story on all our ASINs in the inventory / catalogue.
- We have at least 5 project submissions of A+ content that have been approved in the past 12 months
We have been sent back and forth between seller and brand support with various responses and we are just getting link to the help page and requirements and that it is all automatic. We were also told mixed information about either 5 or 15 projects needed and weekly / monthly review. To the point where we created 15 basic A+ at that time just to try and still nothing.
Our latest case from seller support is: 10212971582
Is anyone here able to please help us?
@Spencer_Amazon @Sarah_Amzn @Julia_Amazon @Winston_Amazon @Simon_Amazon
Or anyone at all to guide us how to resolve this issue or try different approaches?
We are brand owners, with no issues on the account, we really don't understand what the issue is? Seeing others having the same issue on here I wonder if there is a problem with the automatic system?
Any help is much appreciated, thank you in advance!
17 replies
Seller_uqbvDeT57WdfW
Update on the case - seller support said that the eligibility is checked on Friday and enrolment takes place Friday week after...? Haven't really heard of that rule before but they also said they will check in with us on Monday after to see if we have the option for A+
We already met the criteria for months before that and we did used to wait multiple weeks to get access without any results but will see again this time.
NO PREMIUM A+ OPTION
Hi!
We have access to standard A+ creation and are meeting all the criteria for being eligible for Premium A+ creation but we are not getting access / option for it. This issue is with us now for months and we had many seller and brand support cases opened without a solution. Is anyone here able to help us please? I see quite a few of those issues here on the forum with mixed results.
- We have brand story on all our ASINs in the inventory / catalogue.
- We have at least 5 project submissions of A+ content that have been approved in the past 12 months
We have been sent back and forth between seller and brand support with various responses and we are just getting link to the help page and requirements and that it is all automatic. We were also told mixed information about either 5 or 15 projects needed and weekly / monthly review. To the point where we created 15 basic A+ at that time just to try and still nothing.
Our latest case from seller support is: 10212971582
Is anyone here able to please help us?
@Spencer_Amazon @Sarah_Amzn @Julia_Amazon @Winston_Amazon @Simon_Amazon
Or anyone at all to guide us how to resolve this issue or try different approaches?
We are brand owners, with no issues on the account, we really don't understand what the issue is? Seeing others having the same issue on here I wonder if there is a problem with the automatic system?
Any help is much appreciated, thank you in advance!
NO PREMIUM A+ OPTION
Hi!
We have access to standard A+ creation and are meeting all the criteria for being eligible for Premium A+ creation but we are not getting access / option for it. This issue is with us now for months and we had many seller and brand support cases opened without a solution. Is anyone here able to help us please? I see quite a few of those issues here on the forum with mixed results.
- We have brand story on all our ASINs in the inventory / catalogue.
- We have at least 5 project submissions of A+ content that have been approved in the past 12 months
We have been sent back and forth between seller and brand support with various responses and we are just getting link to the help page and requirements and that it is all automatic. We were also told mixed information about either 5 or 15 projects needed and weekly / monthly review. To the point where we created 15 basic A+ at that time just to try and still nothing.
Our latest case from seller support is: 10212971582
Is anyone here able to please help us?
@Spencer_Amazon @Sarah_Amzn @Julia_Amazon @Winston_Amazon @Simon_Amazon
Or anyone at all to guide us how to resolve this issue or try different approaches?
We are brand owners, with no issues on the account, we really don't understand what the issue is? Seeing others having the same issue on here I wonder if there is a problem with the automatic system?
Any help is much appreciated, thank you in advance!
17 replies
17 replies
Seller_uqbvDeT57WdfW
Update on the case - seller support said that the eligibility is checked on Friday and enrolment takes place Friday week after...? Haven't really heard of that rule before but they also said they will check in with us on Monday after to see if we have the option for A+
We already met the criteria for months before that and we did used to wait multiple weeks to get access without any results but will see again this time.
Seller_uqbvDeT57WdfW
Update on the case - seller support said that the eligibility is checked on Friday and enrolment takes place Friday week after...? Haven't really heard of that rule before but they also said they will check in with us on Monday after to see if we have the option for A+
We already met the criteria for months before that and we did used to wait multiple weeks to get access without any results but will see again this time.
Seller_uqbvDeT57WdfW
Update on the case - seller support said that the eligibility is checked on Friday and enrolment takes place Friday week after...? Haven't really heard of that rule before but they also said they will check in with us on Monday after to see if we have the option for A+
We already met the criteria for months before that and we did used to wait multiple weeks to get access without any results but will see again this time.
