Nothing about buy shipping account health benefits is true apart from the negative feedback
So I’ve had this issue before, the buy shipping benefits page states items sent using buy shipping won’t affect ODR in A-Z cases. The SS says they do and the managing director states they do, so that’s incorrect. 2ndly the managing director did state if the items were shipped and shipped on time using a tracked method, the order Defect from A-Z cases on them won’t affect the ODR, which I have just found out it also does!
Would anybody advise anything? As it seems the benefits of using buy shipping regarding accout health are actually lies and their SOP shouod be to follow advertises policy, which they aren’t. So is there any point in anybody using buy shipping at all? Since the pros basically don’t exist even where advertised and the cons are that buy shipping is more expensive for tracked items
16 replies
Seller_zSgC5zKFELg5A
Hello @batterydirect1,
Thank you for reaching out to us!
We understand that you have concern about A to Z claims.
It is highly recommended to maintain your order defect within the target defined as per our policies.
The order defect rate is a key measure of your ability to provide a good customer experience. Order defect rate represents the percentage of orders with one or more indicators of poor customer service during a given 60-day time period.
The A-to-z Guarantee Claim Rate (represented as a percentage) is the number of orders with a relevant claim divided by the number of orders in a given 60-day time period. To manage and take action on claims, go to Manage A to Z Claims.
If you purchase Amazon’s Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. As far as ODR (Order Defect Rate) metrics are concerned, it will increase as it is system based calculation but it will not impact your account health negatively.
Kindly contact our team for further assistance through: Help>Contact Us>Selling on Amazon> Other Issues> all other issues
Hope we answered you query!
Regards,
Nehal
Seller_Yja9oH7DLHk2I
I am just waiting for them to update my case with…
We have checked and there is no defect on your account.
How did we do?
