An invoice to indicate that your products are original
we selling our product under our brand name with brand registry but someone claimed that our product pictures are theirs and amazon is asking us to provide an invoice to indicate that our products are original and are not duplicates or copies thereby infringing on the intellectual property.
How do we go about it if we are our own supplier or manufacturer?
We was thinking of using our amazon customer that previously purchase that product for the invoice. List them as buyer and us as supplier.
Would this be ok?
17 replies
Seller_lljyzgTxr5fgI
Only if you want to get yourself suspended !
So, a bit more information is required here. You sell your own brand of product for which you have brand registry? Who manufactures the product? Do you do it or is it something that is produced for you by a supplier? If the latter, is that manufacturer supplying other sellers with the same product under a different brand name? If you are the physical manufacturer of the product yourself, your manufacturing department invoices your sales department. Sounds daft, but that is how it is done here. Please provide more information.
Seller_gOlDFgS5Li5Jc
as ian says dont do what you are asking or you will be in big trouble
just issue yourself an invoice(from manufacturing to retail) sounds odd i know IF you are the manufacturer(your own supplier)
Seller_sFEUMUfeW5484
First question, are they their images or did you take them yourself?
Di you create the ASIN/listing yourself, or did you add it to an existing listing?
Seller_NoMNQDGnEW5Bx
Also do an image search and see if someone else is using the same pictures, it actually happened to me on ebay, someone else took my pictures and then reported me for taking theirs!
Seller_Zm6mSLypM9kp8
Apparently it seems reporting an image infringement is not that difficult as Amazon doesn’t ask for much information while reporting it so can be misused by competitors: https://www.amazon.co.uk/report/infringement and here are more details what constitutes a copyright infringment https://sellercentral.amazon.co.uk/gp/help/help.html?itemID=201361070.
This is IPO advice on using images from the internet https://www.gov.uk/government/publications/copyright-notice-digital-images-photographs-and-the-internet/copyright-notice-digital-images-photographs-and-the-internet (see under: Is there any way I can be completely safe when I use an image from the internet?)
In order to reactivate your listing, it looks like you will have to take your own pictures and submit them. Once updated, you can use the Appeal option to inform Amazon that you have removed the pictures which were allegedly reported and now using your own images.
Seller_u1AdBEcsHujAa
Hello AMZseller11,
Hope you are doing well.
Thank you for reaching out to the Seller Forum’s Community.
As per your query I understand that your concern is regarding Copyright Infringement issues.
Amazon is dedicated to ensuring that products on its marketplaces do not violate or infringe a Rights Owner’s intellectual property (IP) rights. Rights Owners can report infringing content they find on Amazon and share answers to frequently asked questions on how Amazon handles infringement complaints. A Rights Owner includes any person (such as a brand, a seller, a customer or any third party) who legitimately owns intellectual property rights for the product in question.
To learn more about intellectual property rights, please visit your local intellectual property office.
If you have an established relationship with the rights owner who submitted the complaint (license, manufacturing or distribution agreement, etc.), we encourage you to reach out to the rights owner and request that the complaint be retracted. If we receive a retraction from the rights owner, your content may be reinstated. The rights owner’s contact information is provided in the warning you received.
If you believe that a rights owner, or Amazon, made an error when removing your product listing, reply to the notification you received and provide specific reasons as to why you believe a mistake was made. Provide A letter of authorization (LOA) or licensing agreement (LA), where appropriate. We will then re-evaluate the notice and your content may be reinstated.
If you want to know more about the Amazon Intellectual Property policy kindly refer to the link below.
Intellectual property for Rights Owner - https://sellercentral.amazon.in/gp/help/help.html/?itemID=GU5SQCEKADDAQRLZ&ref_=xx_GU5SQCEKADDAQRLZ_a_r16_cont_sgsearch
Hope this answers to your query!!
Regards,
Kavi
