Inbound Shipment Weight and Unit Discrepancy - Request Escalation
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Seller_8yO0cweKrz82q

Inbound Shipment Weight and Unit Discrepancy - Request Escalation

Hi @Bryce_Amazon@Topher_Amazon@Dominic_Amazon@Jameson_Amazon@KJ_Amazon@Christine_Amazon,

I am currently facing a serious issue with missing inbound inventory. My inventory is was part of my product launch and now 90% of my inventory is missing. I talked to my manufacturer and they confirmed the amount and products shipped and received with me. I opened a case with amazon where they discovered even more products were missing. My products came in cartons with specified quantity amount and so i'm confused how only a handful were found. I supplied the invoice with the case I opened but they closed the case now stating weight discrepancy without any evidence. I have enough information to show how many units and how much weight each carton was and that it was delivered to the warehouse. However because amazon closed this case this is a huge issue for my business and my financial situation. I am asking for any help, please!

Shipment and Reference ID: FBA18VQZLN6Z, 7WBNKIUV

Case Id: 7718382471

Shipment: FBA18VQZLN6Z

ASIN: B0F16J57GJ

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Tags:FBA, Fulfilment, Fulfilment Centre, INR (item not received)
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Seller_8yO0cweKrz82q

Hi @Bryce_Amazon @Topher_Amazon @Dominic_Amazon @Jameson_Amazon @KJ_Amazon@Christine_Amazon

I tried to reopen the case and support team sent the exact same message back. I dont know where they are getting this planned shipment weight of 220 pounds as we stated that each carton is 37 pounds each.

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TaylorR_Amazon

Hi @Seller_8yO0cweKrz82q, I see that you were reimbursed for several units. Can you confirm this on your end and let me know if your issue has been resolved? Thank you in advance!

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