Lost Feature Offer/Buy Box Eligiblity (US only)

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Seller_RT1hgyJYoTv3H

Lost Feature Offer/Buy Box Eligiblity (US only)

Can I have an admin look into why I am no longer Featured Offer Eligible/escalate to a higher up team?

I already contacted Seller Support and the case ID is 15674348501.

I have been Buy Box Eligible for several, several years, so I am not sure what happeened to the acccount.

The rep did a "refresh" and told me to wait 48 hours. It has been 48 hours and I am still not eligible for featured offer on ALL ASIN's/ALL Inventory.

This only affects my US Inventory (both FBA/FBM), Canada is unaffected with complete featured offer/buy box eligibility.

I am a long-time seller and my Account Health has zero issues, as confirmed by the metrics and reaching out to the Account Health team.

Please advise.

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Cooper_Amazon

Good Evening @Seller_RT1hgyJYoTv3H,

Thank you for sharing Case ID 15674348501. I took a look and it appears Selling Partner Support is actively working with a technical team to review the featured offer eligibility issue you were experiencing.

Please continue to monitor and following up on Case ID 15674348501 like you have been doing so. Feel free to let us know if you still require assistance once the case closes out and we would be happy to figure out what next steps can be taken to help you out.

Have a good night.

Sincerely, Cooper_Amazon

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