Translation:

"I am a newbie on Amazon. I helped my relatives sell products, which led to authenticity complaints about my account. I contacted the official customer service as soon as possible. The customer service recommended a complaint platform to me. I have appealed many times but failed. As a result, I am very disappointed with this platform. It is very unfriendly to new sellers."

As this is the UK forum please post in English.

Why has your appeal failed?