Dear @Rhemadan,

Thank you for reaching out and posting your concern.

The risk banner pops up automatically whenever your performance metric goes above the target set.

You can see the bifurcated metric on your Performance >> Account Health Dashboard or by using the drop down option after clicking on “order defect rate”. Since the seller fulfilled orders do not have any defects, the metric is impacted by Amazon fulfilled orders.

Change the drop down option to “Fulfilled by: Amazon” and you will be able to see the download report option at the bottom left hand side of the page. Once you download the report, you will be able to see the order ID(s) impacting the metric and the type of defect: negative feedback or an A-to-z guarantee claim or a service chargeback claim.

Take a look at this: https://sellercentral-europe.amazon.com/gp/help/200285170 to understand how ODR metric works.

Please review your order(s) to determine the cause of the defects. You can appeal any A-to-z claim, negative customer feedback, or service chargeback that you believe should not be counted in your order defect rate by visiting the following links:

• Appeal A-to-z Claims: https://sellercentral.amazon.co.uk/gp/help/G202041210
• Request removal of seller feedback: https://sellercentral.amazon.co.uk/gp/help/20231
• Appeal Chargeback Claims: https://sellercentral.amazon.co.uk/gp/help/G202145040

I’d also like to let you know that it is important that you keep checking your account performance at: https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_op or select Account Health on the home screen of the Amazon seller app on your iOS or Android device.

Your Account Health shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Hope this helps!
-Ruth.