We are being told by Amazon that our charge method (a Visa Debit card) is invalid due to insufficient balance.

This is not the case and I have twice checked with our issuing bank and they can see no reason why Amazon are rejecting the card. We are successfully using the card elsewhere so I am confident there is no issue with the card. The bank said that they can see attempts by Amazon to Validate the card with success but then Amazon still reject it.

I only have one company debit card so their advice to use another card is not an option for me.

I've had three online chats with Amazon. During my last online chat, myself and the Amazon person both came to the conclusion that the charge method keeps failing because we are still going through our Know Your Customer (KYC) verification. However, we are unable to complete this because Amazon has block us out of the area where we need to upload our KYC documents because we don't have a valid charge method. The last Amazon person that I spoke to said he would contact the KYC team about this and they have come back today saying they are unable to help because our issue with the charge method is 'not related to seller identity verification or related processes'.

We've been selling on Amazon for years without issues. This has been unbelievably frustrating and time consuming and I'm running out of patience now. Has anybody else had the same issue?

We are currently deactiviated.

I have checked if I’ve put the correct details multiple times and everything else, yet it still says “invalid charge method” is this because I need to use a credit card instead of debit? It’s very frustrating, any help will be appreciated.

We have the correct valid card which is working everywhere, and when added shows validated and working, but when login back or clicked on other tab , in it still showing you cannot access the account add a valid chaer method. Keep geting this, "Invalid Charge Method". However, the charge method is valid. This is ongoing for a while , amazon support unable to help despite sending few messages through the portal and opening cases multiple times. Does anyone know how to resolve this?