Sending thankyou email to customers
Is it possible to send a thankyou email automatically to customers as they are confirmed? I utilize fulfillment service, is there a section in the amazon pages that can do this? Does this make any sense? Any help would be gratefully received
19 replies
Seller_NoLYurmb006tq
You mean can you send a polite email pushing for feedback 
System sends one automatically asking for a review you can’t contact customer for anything other than to do with order issue
Seller_rCMOscf7cLHbo
Exactly:joy:
. Didn’t think they had anything like that. Reviews are so hard to extract. Oh well.
Seller_rCMOscf7cLHbo
OMG that is so true. We offer money back and a free send and return service and still people moan LOL
Seller_rCMOscf7cLHbo
Damn. That’s not good. We have been left some meg reviews and found out it was competitor. Tried to have them removed but to no avail. This is why we have money back no questions asked. Just easier.
Seller_rCMOscf7cLHbo
That is true, however it does not stop competitors employees or friends posting negative remarks. We actually traced and proved to Amazon that it happened early on to us, we provided all information and proved that the “reviews” where from direct employees and had a vested interest in giving us a 1 star review, we have also found that when this has happened genuine customers are more than happy to engage you to find a resolution where as people just seeking a leave a negative review do not engage and have no interest in solving the issue. We operate on aviation standards and rules so its been quite difficult for us to adapt to what we consider to be an “open” issue, we have had to create a subtext in our quality system to identify and classify “Feedback that is unresolvable”.
Seller_xUKHc5xSYJmI4
Amazon automatically sends an email thanking the customer for the order so you would only be duplicating the information?
Seller_zuFPUjdQ8Qaqq
Sending a thankyou email is indirectly asking for a positive review. You’ll be wasting your time. The system automatically does that but unfortunately you’re likely to get negative reviews from dissatisfied customers. That is the unfortunate part of being amazon seller.
Seller_rCMOscf7cLHbo
Thanks, I am finding that fo sure. We have done OK with feed back to be honest as we only ever set up the store to see if people would buy and use the product. In that we have succeeded and now starting to move towards other sale opportunities including retail etc, as a antibacterial cleaner that is also an effective stain remover as well could be an ideal time
Seller_vhmo4wDEAgzRw
It’s rather time-consuming, but I put a hand-written Post-It on each item, saying ‘If you can leave feedback, I would be very grateful’, and sign it. I get feedback on about 25% of my sales - some of them mention how nice a personalised note is!
Seller_ClDvw8ZjPIZL6
I use a Seller Dynamics to manage Amazon and eBay sales it lets me send customers a receipt with a message
