Customer requesting VAT invoice for an order
hi
i have a customer who bought an item which was dispatched via FBA.
They have now sent the following message via Amz:
Hi,
Please could you supply me with a VAT invoice for this purchase?
ORDER ID *******************
The following information must please be included on the VAT invoice in order for it to be compliant:
- Your Business name and address
- DATE OF ORDER
- Your GB Business VAT registration number
- Product Details/Item Title
- The total price including VAT
- The VAT rate applicable to the item
Please note, with your express permission I can submit a “simplified invoice” to my accounts using an Amazon Receipt. To do this I will need you to reply giving permission and confirm your GB VAT number and business address.
Please note, I will only be able to accept a VAT invoice for the order ID I have listed in this email.
I appreciate your help and look forward to hearing from you.
How do i deal with this - i thought customers were able to print off their own VAT invoice via AMZ???
Any advice on this would be appreciated.
regards
Zainab
8 replies
Seller_9XaW0NYd0nkDF
Reply via the app with a copy n paste of the steps for how they should do it. Just basically tell them how.
As long as I only reply thru the app and are polite, all should be fine. But do reply within the time limit required.
Seller_qZO3ZCjoBXEeL
Unless you are registered for Amazon VAT calculation service you need to provide invoices.
Seller_vjSkABjHywe8K
I’m a seller newbie and have an email asking for a vat invoice, as I don’t earn enough for paying vat I have found out via Amazon help that I still need to send an invoice but it doesn’t say how I do that so could anyone point me in right direction please.
