Negative feedback for item not delivered using the Amazon buy shipping option
Good for a SFP order were shipped with DPD via the 'Buy Shipping ’ Amazon option.The goods have not been delivered and the buyers first contact was to leave negative feedback.
No problem I think…this is a SFP order using the Amazon shipping option, I will send a remove request and it will be removed or struck through. Well not so!! Amazon have refused the removal request and of course there is no way to either question that decision or understand why it has been refused.
Any help or explanation would be appreciated
7 replies
Seller_qZO3ZCjoBXEeL
What was the exact text of the feedback?
Seller_EJIX7rqDNQJi2
If the comment is entirely about issues related to delivery, I would advise you to call Amazon and explain the rep that the feedback should have been removed due to the Buy Shipping Policy.
You can also include it’s quote and link in the phone case, while talking to the representative:
“The entire feedback comment is solely related to delayed or not received deliveries, for orders shipped on time by the seller using Buy Shipping. Feedback reviewed and determined to be relating explicitly to deliveries for an order shipped through Buy Shipping will not be removed, but a line will appear through the rating with the following statement:”
The feedback should then get removed.
Seller_KKcTTZzy6Jd6Q
If you click the “view case” button on the feedback removal screen it will take you to the case that was automatically generated, you should be able to reopen this case, at which point a real person will review it and determine if it is eligible for removal.
In the event the case indicates that you can’t respond because it has been more than 0 days since it was last active then open a new case using the “other” option followed by “all other issues” -> explain that you are unable to respond to case ID xxxxxxx due to a bug (you cannot open a new case to remove the feedback as this is against Amazon’s rules, but you CAN open a new case to report this bug) -> they will usually pass this on to the technical support team and also try to resolve your original problem at the same time (the feedback removal).
DO NOT try this if you have already reopened the case before, as is this situation it is not a bug and you can be suspended for opening duplicate cases for the same issue.
You responded while i was typing this so:
That feedback is borderline as to whether or not it is eligible for removal due to the inclusion of the words “No refund received”
