You are currently not eligible to offer premium delivery options for your seller fulfilled orders. Your status has changed because we noticed that one or more of your performance metrics has fallen below the programme requirements.

To restore eligibility for premium delivery options, please submit a plan of action by replying to this email.

To offer premium delivery options, sellers are required to:

Have sold on Amazon for 90 days or more

Deliver ten or more orders in the last 30 days

Maintain an on-time delivery rate of 97% or greater for all premium delivery option orders

Maintain a valid tracking rate of 100% for all premium delivery option orders

Maintain a cancellation rate of 0.5% or less for all premium delivery option orders

My ontime shipping rate had fallen below 97% however I had shipped the items on time and it's the carrier fault that they didn't deliver on time even tough I had selected the fastest service available. Would be grateful if someone can help me write a PoA so I can restore my access to premium delivery options.

Thanks!

Hi All,

We have been doing FBM for 2-3 months using only Royalmail tracked 24. Our ontime delivery metrics continues to get hit every few weeks. With advice from another seller I removed remote areas in the UK from our premium delivery option (Scottish highlands, Channel Islands etc), however this has not made much difference. I have noticed Royalmail is for us is the underlying problem with 6-8% of our tracked 24 being delivered in 2 days. I am well aware now that RM's Tracked 24 is not a guaranteed next day.

Now, my trouble is what am I missing here, because other sellers are happily offering next day delivery and even doing SFP. RM obviously is not the one, DHL and DPD seems expensive in comparison. Who are others using to get good shipping cost for premium delivery?

Any recommendations is highly appreciated.

Here is a good one I have had my Premium Delivery Eligibility removed for a shipment that was shipped 15 minutes after order was received and delivered on time. I have been sent an email asking for a plan of action to address the root causes of this on time shipment and delivery.

My plan of action - to continue to ship and deliver on time - rejected.

Amazon is becoming an absolute joke

@Seller_gAhPNiLrkfTcr@Seller_Huz6FT08OxHAR