Section 3. Suspended due to a related account - Work with brand of client

Hello everyone.

Note: before of explain my problem, sorry for my english (is not my native language).

I have my personal account in Amazon and my performance was very good. One friend asked me support to manage his brand and I did another account with my name for sell his brand. (Big error!!).

After I did it, I received an email with typical content (deactivated account under section 3).

Ok, with this problem I tried send POA but I haven’t positive reply. For this reason I write here, ask your support.

1-Root Cause

My Amazon account has been deactivated because I have two related accounts.

I had first created a personal account for myself that I used in my day-to-day life.

Then I was hired to manage a client from Mexico who asked me to manage the sale of their products in Europe. For this reason I created a new account, to have separate accounts and their details.

I did not understand that this would be a violation because I had not studied closely and understood the policy about multiple accounts.

Those standards can be found on this page:

https://sellercentral.amazon.es/gp/help/201743940

And in more detail in this one: https://sellercentral.amazon.es/gp/help/help.html?itemID=G1801

2-Corrective Measures

• I have removed all details of the client from the account and now it only contains my details
• I made sure I have no other violation in this account

3-Preventive Measures

We investigated the way to correctly help manage an account and learned it should be done without creating an additional account. There is a way to create a profile as an employee of the same without having to create a new account.

So I will not create a new account to help manage a brands products in the future. I will only use my original account.

I attached contract of agency with brand of my friend in a PDF and other one with finish of my services. Reply was in just 4 minuts I guess. I dont know if is a bot but wasn´t possible activate now.

Reply:

Dear SPA Outlet

We have reviewed the document(s) you recently provided but do not have enough information to reactivate your seller account at this time. We were unable to verify the document(s) you provided. During our review, you will not be able to sell on Amazon. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. If you currently sell on Amazon, we need additional documentation to verify your payment methods and your identity.

How do I reactivate my account?
Please confirm that there is a valid credit card on file, and provide the requested document(s) in .pdf, .png, .jpeg, or .gif format.

The name and address on the document(s) must match your name and address in Seller Central. Please certify that you have provided the document(s) in one of the supported languages. Supported languages include: Arabic, simplified Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, and Turkish. If the documents provided are not in any of the supported languages, then the original document must also include a notarized translation into one of the languages mentioned above.

How do I send the required information?
Please submit your documents by following this link: https://sellercentral.amazon.de/performance/notifications?ref=ah_em_ap.

Once we receive your documents, we will review them and decide whether you may sell on Amazon again.

What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.de to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies, we may withhold some or all funds in your account.

We’re here to help
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-nachforschungen@amazon.de.

You can view your account performance at (https://sellercentral.amazon.de/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– iOS App (https://itunes.apple.com/de/app/amazon-seller/id794141485?mt=8)
– Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=de_DE)

Any suggestion?

Thanks in advance.

@The_Little_Shop @Castiel_Amazon @Dexter_Amazon @Xavier_Amazon