Seller identity verification Problem
Subject: Urgent: Account Deactivation and Repeated Identity Verification
Dear Support Team,
I am writing to bring to your attention an issue concerning my account, which has been deactivated despite my successful completion of the identity and supply chain verification process.
On 9th May, I responded to a performance notification and participated in a video interview for identity verification. During the interview, I presented all the required documents, and the process went smoothly. On 13th May, I received a confirmation email from your team stating that the verification was successful, and the hold on my funds and FBA shipment creation facility was removed.
However, on 28th May, my account was deactivated following a notification in the account health section, requesting me to undergo the verification process again. This appears to be an error, as I had already completed the verification successfully and received confirmation from your team.
Upon contacting the support team, I was advised to reappear for video identity verification. Consequently, I reapplied and appeared for the verification on 16th July 2024. Unfortunately, I have not received any response after this verification.
Additionally, it has been almost two months since my account was deactivated, and during this time, Amazon has been charging me storage costs for my inventory, and also standing notifications for stranded inventory. This situation is causing significant financial and operational difficulties for me.
I kindly request your urgent assistance in resolving this matter and reactivating my account. I am experiencing considerable distress due to this situation, and I would be grateful for your prompt attention. If any further information is required, please let me know, and I will be happy to provide it.
Thank you very much for your support and understanding.
Best regards,
Aqib
@Micah_Amazon @Cooper_Amazon @Sonny_Amazon @Quincy_Amazon @Dominic_Amazon
1 reply
LeviDylan_Amazon
Hello @Seller_jAhMZRp4O7N5K,
Thank you for reaching out on the Forums.
I am writing to bring to your attention an issue concerning my account, which has been deactivated despite my successful completion of the identity and supply chain verification process.
I see that after completing the video verification call more than once, your account remains deactivated and you would like an update on the outcome of the most recent video call.
So that I can look into this for you, can you share any associated case ID's? If you do not have any about this concern, you can create a case and provide it here, so we can take a look.
From there, we will be able to learn the status and if there is any additional information needed from your end.
I look forward to your reply and assisting you. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
