I have very rarely raised any shipment issues. Fulfilment centre, in my personal experience are just great in handling our goods.

However this time, the fulfilment centre appears to have misplaced a unit.

I requested investigation of the unit as I can see that it was received and after that probably misplaced.

Another issue with this unit is that there seem to be a conflicting/duplicate SKU, which I had deleted before shipping it out. For some reason, both SKUs appear in my shipment. It is highly likely that this conflicting/duplicate SKU may have triggered a cross-check issue and the fulfilment centre may have set it aside.

With which I have no issue and I am willing to wait.

However, the listing says "0" so I thought I would request seller support to investigate. I did not ask for reimbursement because knowing how efficient the fulfilment centre is, I am pretty certain it will be found and eventually returned to my inventory.

All I want is to ensure that they are aware of the "0" marked against my listing.

I open a case with seller support.

The response from seller support was quite aggressive and negative. Instead of raising it with the fulfilment centre to investigate, the guy in an aggressive tone denied reconciliation or reimburse (which I never asked for) stating that I have to prove ownership.

I pointed out that his duty was to reach out to the fulfilment centre and first investigate. Whether I prove ownership or not, a unit that was marked as arrived, need to be found. I have in the meanwhile kept my invoice ready for submission, when it is appropriate to request reimbursement. I believe this seller support's interpretation of and application of the policy is inaccurate. This is something that I have been long suffering over cases. Wrongful interpretation of all amazon policies. It almost feels like seller support is reading policies in such a way that they don't have to work on the case.

My question to @Ezra_Amazon@Winston_Amazon@Julia_Amazon@Julia_Amzn@Sarah_Amzn@Maja_Amazon

Would you share the amazon policy where sellers have to submit ownership proof just to raise investigation of a unit that was shipped and marked as received by amazon, please?

Had I requested for reimbursement I can appreciate that some seller support may want invoice and proof of ownership to reimburse.

Many thanks in advance