Provided LOA, Invoice, Payment Proof – Still Suspended – $12,000 Withheld
Hello fellow sellers,
I feel obligated to share this experience due to the extremely unfair treatment I have received from Amazon.
About 8 months ago, my account was deactivated. Amazon requested full documentation for reactivation, and I fully complied by submitting:
Supplier Invoice
Order confirmation
DHL Signed Proof of Delivery
Bank Payment Proof
Authorization Letter (LOA) directly from the brand owner
➔ All documents are perfectly consistent — matching product names, quantities, supplier and payment details, and delivery addresses.
Important to note:
The ASIN in question was never sold.
No orders, no customers, no complaints.
The listing remained completely inactive.
Despite all this, Amazon still refused to reinstate my account without any valid explanation.
To make the situation worse, on the same day, Amazon sent two contradictory emails:
One email said: "We validated your LOA."
Another email said: "We could not verify your LOA."
How can sellers trust a system that contradicts itself and punishes full compliance?
I am currently facing over $12,000 being unfairly withheld for 8 months — without a single sale, without violating any policies, and after fully cooperating with every request.
This is not just poor service; this is systematic mistreatment and bad faith conduct against honest sellers.
Has anyone else experienced similar contradictions or unjust account holds despite full compliance?
Any advice on further escalation steps would be greatly appreciated.
Thank you for reading.
3 replies
Seller_RlZVPg3d6ZUGP
I would suspect the 2 emails are not contradictory they actually mean the same thing just a translation issue.
Is your supplier a proper supplier giving an invoice with VAT number, website, phone number etc as well as all your details exactly matching the account?
Does the LOA expressly say you can sell on Amazon as ANUA sell themselves which often means they wouldnt give permission for others?
Pablo_Amazon
Hi there @Seller_eivkMlUVdrT37,
Thank you for sharing your experience.
I understand how frustrating it must be to go through this, especially after providing all requested documentation and not having any sales activity on the ASIN in question.
While I can’t view the specific reason behind your account deactivation, please note that some restrictions may be based on internal Amazon policies, and in certain cases, detailed information may not be disclosed for security reasons.
I understand you’ve submitted several appeals already. If you believe all your documentation is accurate and you’ve addressed any concerns previously raised, I recommend continuing to follow up through the Account Health page in Seller Central and submitting a concise, factual Plan of Action if prompted.
Additionally, if your funds have been held for over 90 days, you may also reach out to disbursement-appeals@amazon.com to request a review of your fund status.
We truly appreciate your patience and commitment to resolving the matter. I hope this helps point you in the right direction.
Wishing you the best in getting this resolved.
