Amazon print connect

Hi @Seller_yabbkUTrL64xK,

If you're experiencing issues with Amazon Print Connect after changing printers, it could be related to printer compatibility or setup. Here are a few steps you can take to troubleshoot:

1. Printer Compatibility: Ensure that your new printer is supported by Amazon Print Connect. Some printers, like the EPL printer LP-2844, are not supported (https://sellercentral.amazon.com/help/hub/reference/GQ8WSSALNXZJEW3S).
2. Printer Setup: Make sure your new printer is set as the default for printing Buy Shipping labels. You can do this by selecting your preferred printer from the list of installed printers in your settings.
3. Consider QZ Tray: Amazon is transitioning to QZ Tray for printing, which might offer better support for your new printer. You don't need to uninstall Print Connect to use QZ Tray, and it might resolve any issues you're facing (https://sellercentral.amazon.com/help/hub/reference/GKULTMACW6HHP7AD).

I hope this helps resolve your printing issues!

Best regards, Michael