Account deactivated because of inauthentic claim.

Hi there @Seller_2dT52321zH8zZ,

Thank you for utilizing the Seller Forums.

Seller_2dT52321zH8zZ

My account has been deactivated due to an inauthentic claim. Amazon has requested that I provide invoices. I have sent them to Amazon, but they were not accepted.

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I understand your account has been deactivated due to the authenticity of your products.

As buyers trust that they will always be able to purchase quality, authentic items, Amazon holds product authenticity in high regard. Other than the buyer expectations, authenticity is also viewed as intellectual property due to the high level of seriousness and everything that entails maintaining authenticity of a brand or product.

Seller_2dT52321zH8zZ

Could someone or any Amazon Support assist me with answering these two questions?

- My shipping address matches the information on my account, but the billing address is different. Is this acceptable?

- The invoices provided by the supplier are missing some information such as address and phone number. Can I add this information as a note in a separate document and send it to Amazon?

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There are specific requirements which invoices must meet. These are copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured. These documents:

• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
• Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
• Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
• You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.

Depending on the specific reason for the deactivation, or if you have one for the brand in question, you may want to submit a letter of authorization or licensing agreement. The scope of license must also be specified in terms of the field and territory of use of the license. If grant of license includes right to ‘sublicensing’, the same must be specified in the agreement. The right to sub-license can be for all or some of the rights being licensed.

The five key terms which must be present in every IP licensing agreement submitted to Amazon are:

• 'Licensor'–The company/brand providing the rights to intellectual property
• 'Licensee'–The company/brand receiving the rights to use the intellectual property.
• ‘Grant’–The intellectual property being licensed and the scope of rights granted
• ‘Geographic Scope’–The specific territory or territories where use is authorized (may be worldwide)
• ‘Term’–The duration of the authorization (may be perpetual)

If you would like more information, please provide the performance notification you received when the account was deactivated. This enables the Forums community and I to assist to the best of our ability.

All the best,

Stevie