Hello,

In late March I got an email from Amazon saying my German Amazon account had been deactivated and all my invetory and seized due to a garnishment order being sent from the German tax office. According to the garnishment order, the German tax office claimed we owed them around 6000 EUR in VAT. We were very surprised by this, as we always pay our VAT in time, and we had heard nothing from anyone until our account was suddenly deactivated.

We contacted the German tax office, and they quickly found that the garnishment order had been sent to Amazon by mistake - due to a technical error in their system. They confirmed that we had no VAT debt and did not owe them any money. On April 10, the German tax office sent a withdrawal order to Amazon, telling Amazon we had no debt. Since then... nothing has happened.

We've opened a number of support cases that has lead nowhere.

We've called Amazon many times, which has also lead nowhere.

We have emailed "vatsubmit@amazon.com" many times, but gotten no replies, or replies saying we should not contact them about this. Even though it says in the deactivation email that we SHOULD contact them with any questions or appeals. It especially says that if we have a withdrawal order, we should send it to them. Which we have done, but, we hear nothing back.

We have also sent the withdrawal order to Amazon support, but it has lead to nowhere as well. Nobody will even look at it, they just say that Amazon have not received a withdrawal order from the German tax office. But the German tax office did send it. They sent one to us, and one to Amazon. And we got our copy 1.5 month ago, so, unless it has gotten lost in the mail (unlikely) Amazon did receive it but have somehow misplaced it or lost it themselves...

I have no idea what to do anymore. Amazon Germany is our "base" for all our EU sales, and its a big part of our company's income. We never did anything wrong at all, and due to this technical error at the German tax office, we're banned from selling on Amazon Germany. We also had tens of thousands of euros worth of inventory at Amazon Germany warehouses that remain seized, even though we did nothing wrong and the German tax office has done what they can to undo _their_ mistake, which led to this.

Does anyone have any idea what we can do here? How can we get in contact with an Amazon team that will actually look at our withdrawal order and help us reinstate our account?

The normal Amazon support can't help. The "Account health specialist" team can't help either. "vatsubmit@amazon.com" is also a dead end.

Right now Amazon has all our inventory seized, but they have no grounds to have it seized because we've had a withdrawal order from the tax office for 45 days, but Amazon refuses to look at it. We're seriously considering going to the police, but we're in Sweden, not Germany, so I have no idea if that's even possible or if it will lead to anything.

Anyone have any ideas?

Thanks in advance.

Hello,

Our account has been blocked for more than a week for no reason. Today, your colleague from Amazon support referred us to the case 10687689922 in the performance notifications, to which we have not received a reply to date.

We have only received the following information in performance notifications, which, of course, are not based on truth.

"Dear Selling Partner,

The following non-exhaustive list of transactions are subject to German VAT and trigger a tax registration obligation in Germany post July 1st 2021:

• You are a seller who resides in Germany.

• You have inventory stored in Germany.

• You conduct Business-to-Consumer distance sales to customers in Germany and your business is established in Europe. You have total distance sales from all sales channels within Europe in excess of 10,000 EUR per year. You do not participate in Union One-Stop-Shop and declare your Business-to-Consumer distance sales to Germany in another EU country.

Sincerely,

Amazon Services Europe S.a.r.l."

Our company is registered in the One-Stop Shop (OSS) system , through which we properly report cross-border Business-to-Consumer sales to Germany. We ship goods exclusively from the Czech Republic (Default shipping address.png) and do not use Fulfillment by Amazon (FBA) or store stock in Germany . We have FBA DE enabled in our account settings, but that's because this is the default setting and cannot be turned off. We do not use FBA!!!

In light of the above, we request a review of this situation and immediate reactivation of our account. If necessary, we are prepared to provide further documentation or evidence to prove that we are compliant.

Please acknowledge receipt of this message and advise us of further action.

Hallo,

Nearly three weeks ago, my account was blocked due to an inactive German VAT number, even though I am not required by any law to maintain an active German VAT number. I have been registered under the Union OSS Procedure in Poland since 2021. Furthermore, my Polish VAT number and Union OSS status are both enrolled and confirmed in my Amazon settings (status: CONFIRMED and ENROLLED).

The reasons that I am not required to have active German VAT number are:

1. I am not seller who resides in Germany
2. I do not have any inventory in Germany nor use FBA anymore
3. I am enrolled and active in Union OSS (One-Stop-Shop) already since year 2021 and I declare my Business-To-Consumers distance sales to Germany in Poland

My Attempts to Resolve the Issue:

1. I have contacted the Account Health Service multiple times. Each representative took time to verify my account details and confirmed that my account is in healthy condition and my PL VAT and OSS settings are correct and properly verified.
2. I was assured each time that my account would be reactivated within 48 hours or 3–5 business days, depending on the representative.
3. I  was informed that there is no further action required from my side.

Despite these repeated confirmations, no real actions have been taken, and my account remains blocked.

I have also provided all the required information and supporting documents to the following email addresses:

• de-vat-number-appeals-eu@amazon.com
• de-vat-number-appeals@amazon.com

Each time, I received confirmation that my Polish VAT number has been verified and that my account is compliant with German VAT obligations.

Current Status:

Almost three weeks have passed since my account was blocked. From time to time (max once per week)I receive the following update:

“We are still conducting an internal investigation of this case. Once an update is available, we will get back to you. There is no further action required from your side at the moment.”

Unfortunately, no resolution has been provided, and my account remains blocked, causing significant disruption to my business operations.

Request for Escalation:

I kindly request that this case be escalated to the appropriate department that can promptly handle this issue and unblock my account. I believe this matter requires immediate attention to avoid further delays.Thank you for your understanding and cooperation. I look forward to your response.

Best regards