We are a selling partner of a global brand in Hair Products. A customer messaged us to ask how she would know if a product purchased online was counterfecit, we obliged by describing the unique security markings. A hew days later our listing was blocked due to inauthenticity, no complaint was ever made.

That should not be a problem, we have all the manufacturer invoices, appeal made and subesquently denied. I have since made 5 appeals and each time I get a generic response saying they don't have enough information, but can't tell me why due to privacy. Their account speialists are stumped and advise us to submit another appeal. I have messaged the UK MD and get nowehere with that.

Amazon have a culture of negativity to it's sellers and we feel disadvantaged at every turn.

We have an ASIN which is being blocked from sale, without any valid reason and nobody as SPS seems to know how to fix it. Case ID - 10425435792

Hello,

could you please help to solve our issue.

We are not esbalished in the UK.

I confirmed that on 29th of May 2024.

Since that all the disbursements were frozen.

I admit the VAT amount (calculated by Amazon team) to be paid BUT only from our Amazon balance (which is more than our VAT liability).

I contacted Amazon many times, but NO solution so far. Today is 08-08-24 and disbursements are still blocked.

Could you please help to solve our issue?

I can not work further as I do not know how to plan anything not beeing paid!

Thanks

Best regards