My account was suspended a month ago, and I don't know how to proceed

Hello @Seller_5bWFs7P8pXBYR,

Thank you for posting your concerns with your account deactivation.

I had been selling for 2 weeks in Dec of last year, and listed on a generic listing. My account was suspended, and I have been asked for invoices. The supplier is an authorised supplier, and I have asked for an invoice, which they don't want to produce for me. They sent a Shopify invoice, which Amazon is not accepting. As an International Seller, sitting in Cape Town, South Africa, I am at a loss as to my next step.

Can you advise on exactly why the account was deactivated? Was this due to authenticity, intellectual properties or was this a supply chain review? You also stated you used a generic listing, was the product associated to a brand, if so there could be concerns of circumvention application processes. Once I have more information I can provide more guidance.

If the Invoice is the issue, I would ask if anyone has experienced similar issues, and what they did about it.

You mentioned using an authorized supplier on Shopify, how did you verify or confirm they were an approved supply chain by the brand? Did they provide their letter of authorization with the brand to confirm? Additionally, when making purchases on Shopify, you typically receive an order confirmation or receipt similar to here. The major concern with these documents as they typically do not offer enough information to meet our minimum invoice requirement shown in our responsible sourcing requirements. Did your sourcing documents include all of the listed information?

Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured

These documents:

• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
• Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
• Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the xoriginal manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
• You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.

This was a rookie error, and I have submitted 5 appeals, provided a POA (plan of action) as to how I would never repeat this mistake.

Surrounding the submission of a plan of action, most situations no longer accept a POA. Due to the nature of these types of situations as mentioned by @Seller_nRFmxiQg4EGrw can only be disputed with the requested documentation. A plan of action is considered a type of appeal as it we traditionally require a root cause , corrective measures , preventative measures. These acknowledge the violation and confirm it took place, and how you plan to prevent it in the future but doesn't address the seriousness of the original concern. Thus they cannot be accepted in most situations.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.