Rejected Utility Bill
Hi, what would be a substitute of a utility bill? I’ve been going back and fourth with amazon to verify my account to start selling but it seems that they keep rejecting my documents. I’ve submitted everything from car insurance to bank statements to my passport to payslips and then to even taking out a new phone contract in my name which they even declined too. I’m stuck with what documents I can give, I’m 20 living with parents and have no bills nor documents?
I would really appreciate anyone advice and help.
Many Thanks, Param.
22 replies
Seller_7VbclcPFFRTnc
from the list you stated above, only the mobile phone is acceptable
does it show your full name and address exactly as you have registered it under the beneficial owner section in your identity information - not the name and address of the ltd company
Winston_Amazon
Wonderful posts here, thank you very much @The_Little_Shop & @PeterB, for your always helpful posts!
Winston_Amazon
Hey Sellers,
After having a second look at this thread, I will move it to Account Health as the topic discussed here relates more to Account Health and better assist can be provided. @PVSinghLTD, do feel free to update the thread!
Winston
Seller_WzUOImjCVUph4
Hi, @The_Little_Shop @PeterB @Winston_Amazon
I received my bill from Virgin Mobile yesterday and submitted it, I did as you said and printed it out and scanned it and even uploaded a picture I took from my phone of the bill. I’m really confused because I got a response saying “we were unable to verify the documents that you provided because they did not contain the required information.” I’m very confused because they asked for a utility bill and I’ve uploaded it?
Any guidance would be appreciated!
Thank you.
Seller_yk3kzHpjMMa4B
Hello @PVSinghLTD
I’m Mary from Amazon, here to assist you.
From the post above, I understand that you have concerns related to “Verification Process”
Thank you @The_Little_Shop and @PeterB for your inputs.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
For the verification you need to submit one of the below utility bills:
- Piped gas
- Natural gas
- Electricity
- Mobile phone
- Fixed-line phone
- Internet service
Kindly consider the below points as a requirement for the documents before a submission:
- Should be valid (not expired, revoked, or closed)
- Be high-quality, in color, and unobstructed (not angled, blurry, or cropped)
- Show the full page, it should not be a screenshot
- Display matching information (such as your ID number or name) that you use to register to sell on Amazon
- Be scanned images, or a photo taken from your mobile device’s camera (no screenshots)
- Display the full document (front and back, if applicable)
- Be less than 10MB in size
- Be in one of these formats: gif, png, jpg, pdf, and docx.
- Do not include special characters in the file name (examples: $, &, or #)
- Be authentic and unaltered
- Name and address must be visible.
- Must be issued within the last 90 days.
Important: Before submitting the documents you need to ensure that the name and address on the document must match the information entered in Seller Central.
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary.
