Pending Order -Awaiting Payment verification
I currently have 4 orders that are classified as pending, and the reason says that the "Pending" is due to "Awaiting Payment Verification." Although this sounds self explanatory, could someone help me understand if this is more complicated? I say this only because I am a new seller who is still waiting for their very first inventory shipments to be classified as "Closed."
My "Ship to Amazon FBA" is taking forever for a shipment that is so small, and now it is undergoing FC transfers to 8 different FC's for some reason??
Please help, thank you.
6 replies
Seller_Hi7wbO2Kbo6bl
You do not say if your pending orders are FBA or FBM.
If FBA "pending" may show for various reasons, some of them having only to do with Amazon itself.
If FBM, then pending indicates a problem with buyer payment. In theory, an FBM order may be in pending up to 21 days, but this would be unusual. Buyer has seven days to correct payment info. Then if that does not work, another seven days to try again, and one more seven day period.
CR_Amazon
@Seller_RXSW9dWFh2Zmw
I can corroborate the information provided by @Seller_Hi7wbO2Kbo6blabove that in some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days. Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information.
Please feel free to refer to the help page on pending orders here.
CR_Amazon
Seller_Hi7wbO2Kbo6bl
How has this happened. You absolutely should not be contacting these buyers for any question about payment. This is a fairly serious violation. Buyer seller messaging has strict guidelines.
FBA orders may be pending for a variety of reasons that have nothing whatever to do with buyer payment.
