Account deactivation - cannot get invoice from Argos verified
My account was shut down for inauthenticity claim. I have the invoices - all from Argos - and have supplied them to Amazon, along with a Plan of Action. Seller Support has told me every time I send invoices and new plan of action that amazon either is unable to reach the supplier or the invoices are not satisfactory. I have called Argos on multiple occasions and been given an incident response manager to respond to Amazon to confirm invoices are genuine. They have not received any communication from amazon, despite being left as the contact information for the supplier.
I’m not sure what more to do. I have authentic invoices and provided a contact point at the company specifically to reply to queries from Amazon, who is not contacted. I’ve submitted nearly 10 appeals/POA combinations. With funds locked up, am looking at shutting down the UK business entirely, and shifting entire US business to Walmart/Ebay, and had to put staff on redundancy notice today. I emailed the MD office three days ago and so far no reply.
Any help is much appreciated. At this point am seriously considering taking Amazon to the small claim’s court.
33 replies
Seller_qr9bVNdpZA4MT
hi,
sorry i dont know much about what to do but i too was recently deactivated for using a gift card for the wrong reason and i get your frustration when you say you cant contact them - its so pointless having such a fast customer service that cant do anything much except the basics. i called over 10 times to send this caselog to a supervisor and they cant.
what i ended up doing is emailing: account-confirmation-eu@amazon.co.uk 3 times
i cant promise this is what i did to get reactivated again but at the same time i did create a caselog explaining the entire problem but the caselog was pointless in the end since the guy ended up telling me to create another case about my problem and i asked ‘Is this not seller support?’ and i get a reply that my case log is answered.
I really doubt argos will contact amazon - given how hard it was for me to get to the activations team- and when i had the restriction, i made around 6 appeals explaining the problem and got zero response - some of the responses were me just asking what to do and i got nothing back.
Seller_BS5lg2keRs2QO
Amazon are unlikely to even bother contacting Argos as they are a retailer and so not generally viewed as a valid supply chain.
Your options within Amazon would be either emailing the MD’s office or applying for mediation.
What are you actually saying in your appeal though? Are you saying sorry and showing future compliance with their rules?
Seller_LVJaidBR9PT5Z
Did you buy the items from argos to yourself or did you put the order through argos on behalf of the customer?
As argos as seen as a retailer and if you purchased for the customer through argos this is not allowed on amazon and very unlikely they will consider the invoices.
But best you can do is work on your plan of action.
Seller_PGls19y3hqy0Y
I’m sorry to hear about your case. I’m going through the same thing and it’s pretty horrible.
As an accountant, I believe whenever Amazon needs to raise funds for their company, they target their sellers, close sellers accounts using any excuse and then withhold their money. I say this because its clear they deny us of our money (despite taking huge commission) yet they use withheld funds for business while we suffer.Only God knows how much withheld funds Amazon has and make interests from daily.
I have waited for over 90 days to receive my funds and I even received email from director’s office advising me that funds will be released but I continue to get horrible messages from their disbursement team asking me to appeal for my funds even though they had promised to release the funds after 90 days
You have to keep asking and emailing their directors because seller performance team or disbursement are horrible teams who will continue to send you generic emails without truly helping you to resolve the situation but whatever you do, please do not say sorry for an offence you did not commit because they will try throw anything at you as long as that reason allows Amazon to keep your money.
Another advise is best to speak to Account Health team over the phone not email, their team seem very helpful ( I think).
Amazon will look for every reason to keep your account deactivated and not release the funds. I pray you don’t have the same experience like I have, its the most crippling horrible thing to go through.
Goodluck!
Seller_SITNVuZK87zGK
@Demel has given the correct advice here. Argos won’t be accepted as an allowed supply chain (particularly if you were selling your goods as New)
Seller_7VbclcPFFRTnc
In the past, sellers were able to delete all listings, purchase new stock and send new trade only invoices to prove they were now buying from a trade only valid supply chain however, I’ve not seen any recent reports on here of if that’s still accepted
I would also hope this was a no win , no fee deal with the ‘amazon solicitor’
Seller_WIndmNYDp7rQF
Argos buys from a factory/distributor, you buy from Argos and resell on Amazon, you have a B2C invoice and you expect Amazon to accept this? You cant pass on the consumer rights.
Sorry no offence but your business model is flawed.
Seller_P8pStoCoX9H0m
Make a new order for the items from an authorised distributor and upload that maybe ?
Seller_yk3kzHpjMMa4B
Dear @Dirac_Software ,
I’m Mary from Amazon, here to assist you.
From the post above, I understand that you need help with Account reactivation.
I understand that your account has been deactivated due to complaints about the authenticity of the products you have been selling.
In order to reactivate your account, I advise you to adhere closely to the following guidelines when uploading your invoices.
Just so you know, Amazon takes “inauthentic” complaints seriously and selling counterfeit products is a big no-no.
To reactivate your selling account, you need to provide copies of invoices or receipts from your supplier for the ASINs in the question issued in the last 365 days. These documents should clearly show your sales volume over the last year, and must include your supplier’s business details, such as their business name, phone number, address, and website. While you may redact pricing information, the remainder of the document must be legible. To facilitate our review process, you may highlight or circle the ASINs that are under review.
Please be aware that Amazon only accept .pdf, .jpg, .png, or .gif files, and the documents must be authentic and unaltered.
If you want to learn more about Amazon’s policies on the sale of counterfeit items, you can refer to the following Seller Central help pages:
– Amazon Anti-Counterfeiting Policy
https://sellercentral-europe.amazon.com/gp/help/201165970
– Policies and Agreements
https://sellercentral-europe.amazon.com/gp/help/521
– Amazon Services Business Solutions Agreement
https://sellercentral-europe.amazon.com/gp/help/201190440
In the event that you are unable to provide invoices, it is recommended that you present a highly detailed and robust plan of action, broken down into three distinct parts:
Firstly, it is imperative that you acknowledge the issue at hand, eliminate any problematic offers, and provide a comprehensive explanation of the root cause behind the occurrence. It is imperative that any ambiguities be avoided in the interest of clarity. It is further recommended that you endeavor to comprehend the rationale behind any customer doubts, even if you hold the belief that the complaint is unfounded.
Secondly, it is advised that you delineate all the measures that have been undertaken thus far to redress the situation in a tangible and concrete manner. Additionally, it is paramount that you elucidate how you intend to ensure that all inventory remains compliant with established policies and protocols.
Lastly, it is suggested that you articulate preventive and proactive measures to obviate the possibility of future complaints. This includes a comprehensive review of your account for any similar issues, ensuring the reliability of suppliers, conducting regular spot-checks, and ensuring rigorous control of product detail pages and packaging.
In the event that you are unable to provide invoices, it is recommended that you present a compelling rationale for this and ensure that the plan of action is robust and effective.
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary
Seller_kAtYoM94uiTFe
thank you everyone who took the time to reply. I’ve made an updated Plan of Action and submitted. I think the comments about the sustainability of the previous business model from when we were running the business as students were harsh but fair, and I’ve stressed the improvements we’ve made since November. Fingers crossed!
