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The account funds have been frozen in the reserve fund for over a year now
I have opened many cases and inquired with the Amazon team, only receiving machine based responses. I also made phone calls and provided some so-called help pages, but none of them solved the problem. Recently, the Amazon sales partner support department confirmed that they did not require me to provide additional information or verify anything. I have thoroughly checked and found that the account status is healthy and there have been no performance notifications. However, even now, no results have been given and the account still cannot be paid. It has caused great difficulties for my business life.
2 replies
Alondra_Amazon
Hi @Seller_mwoimunZsFyno,
Alondra from Amazon to help you with your concerns.
I understand that your account funds has been frozen for over a year.
Please be informed that on a settlement date, our system confirms whether you have a positive or negative balance. If your balance is positive, we’ll initiate a payment to your bank for that amount. If your balance is negative, we will charge your credit card for that amount.
The unavailable balance is the amount of money reserved to ensure enough funds are available to fulfill any claims or charge backs.
Common reasons for an unavailable balance include:
* Awaiting order delivery: This ensures you have enough funds to fulfill any claims or charge backs.
* A-To-Z Guarantee Claims: We may reserve a claim amount until the claim resolves.
* Performance Benchmarks: We may reserve an unavailable balance if your performance metrics fall below our benchmarks.
* Tax Registration Status: Amazon may have a responsibility to withhold and pay income tax based on your sales and tax registration status.
The factors, data, and transactions we use to calculate the funds reserved from a specific settlement are part of Amazon's risk management systems. We do not publish data on or expose the rules by which we calculate reserves for a particular settlement. The amount that we have reserved will always appear in your unavailable balance, and we will always release reserved funds to you as soon as any risk arising from these orders has passed.
If you have any questions about your funds, you can seek help from Seller Support through our help pages. Hope the above information is helpful to you.
Best regards
Alondra
