unfair a to z refund despite amazon confirmed delivered
Order 205-1729008-9231501
Dear Amazon Support Team, @Simon_Amazon @Sarah_Amzn
I hope this message finds you well. I am writing to formally request to escalate a delivery dispute related Order 205-1729008-9231501.The order in question was shipped via ParcelForce on June 10th, 2025, and the tracking information confirms that it was delivered on June 11th, 2025, at 13:17 to Mr. E. Heath The proof of delivery indicates that a male received the package. However, the customer has claimed that the item was not received. In response, I provided the customer with the proof of delivery and reached out to ParcelForce for further investigation.This morning, ParcelForce confirmed via email which has been shared with Mr. Elliott that their driver returned to the delivery location and took a photograph of the correct door, which corresponds with the proof of delivery. They have verified through GPS tracking and the revisit that the package was indeed delivered correctly.Furthermore, I learned from ParcelForce that they attempted to contact the buyer, who was uncooperative and acted suspiciously, even ignoring requests for his full name. Given these concerning circumstances, I strongly suspect that the buyer may be attempting to deceive us.I kindly request that Amazon conduct a thorough investigation into this matter, particularly regarding the buyer's account activity. I have attached the photo taken by the driver today, which confirms delivery to the correct address.I am struggling to understand how a refund could be issued to the customer when there is substantial evidence supporting the delivery. I appreciate your attention to this matter and trust that a fair decision will be made.Thank you for your assistance.Best regards
13 replies
Seller_AUuRYDOSEgTRP
full evidence which can’t been ignored.
Seller_7pTs15IYXmTOB
I am not sure if you are allowed to give details of the buyer or photos of their property here in public. I think amazon would look at your case only if there is a signature. You would need to open a case on seller central and then perhaps put your case id here and tag moderators, they may have a look at it for you. (sorry I hadn't seen Amazon moderator advise)
Just a couple of pointers. These days properties are shared by more than 1 or 2 or even 3 residents. It is so important to secure signature of the person you had addressed it to. For something as expensive as £288.99, I would suggest that you use Royal Mail special delivery or such like services.
Amazon assumes that you would raise this with the courier for your compensation.
