account deactivated reason utility bill verification
I created a new account on USA Marketplace but as soon as I created the account my account was deactivated and when I saw the perform notification it said to upload a utility bill or a business license but I did both. given but my account is still deactivated please can someone help me
Any advice would be appreciated
1 reply
Atlas_Amazon
Hello @Seller_S5VQ4uhDNIi2o
Thank you for the information provided regarding the issues you have seen recently. I understand that you have been requested to provide verification documents for review, but the team has not resolved the restrictions on the account. Did you verify that the information on the document aligns with what is showing in seller central? Have you made any changes to the account details since the initial registration?
It is important to ensure that each piece of information matches the account details exactly as any discrepancy will cause a rejection of the submission. If you have verified that the documents meet the requirements, but they are still being rejected, then our team has determined that you will not be able to proceed in the review process at this time.
Please continue to refer to this thread with any future questions or updates you have on this situation.
Best,
Atlas
