Subject: Complaint about Payment Release
Dear Seller Support Team,
My name is Heuler Dias and I am writing to express my dissatisfaction with an issue related to the payment release for an item that the customer received on [Modifié par le modérateur (Ange): données personnelles supprimées]. Below are the payment and order details for your reference:
Payment Reference Number: [Modifié par le modérateur (Ange): données personnelles supprimées]
Sold by: Dias Rios Heuler
Date Received: [Modifié par le modérateur (Ange): données personnelles supprimées]
Receipt Number: [Modifié par le modérateur (Ange): données personnelles supprimées]
Total Amount: €37.98
Order Information:
Order Date: [Modifié par le modérateur (Ange): données personnelles supprimées]
Contract: 402-6602229-3470766
The customer received the item as agreed on the date mentioned above, but up to now, the corresponding payment amount has not been released for transfer to my account. It has been 12 days, and this delay is causing financial inconvenience and great dissatisfaction.
I kindly ask that you resolve this issue as urgently as possible, releasing the payment as soon as possible. I understand that unforeseen events may occur, but I would like to emphasize the importance of prompt and efficient service to avoid further inconvenience.
I believe in Amazon's ability to provide high-quality service and hope this issue will be resolved promptly. I look forward to a quick response and resolution to this situation.
Thank you in advance for your attention and cooperation.
Sincerely,
Heuler Dias
