COS Stranded
Only one of my ASIN is stranded due to reason "COS Stranded".
All units which are stranded have disposition as sellable and still they are not live on buyer portal.
Seller support has not been able to provide any update since december. Any forum mod who can escalate and get this resolved? I am regretting enabling COS. My 54 units are stuck, I am not able to sell and paying FBA storage fee for them.
18 replies
Jona_Amazon
Hello @Seller_6PW1CVw0E2fhO,
I'm Jona from Amazon.
Could you share the Case ID with me and the affected ASINs, so I could look into the issue?
Thanks already!
Best,
Jona
Seller_6PW1CVw0E2fhO
Hello @Jona_Amazon
Thank you for taking note of my post.
Please find case id: 9359760112.
total of 54 units which have sellable disposition are showing stranded due to COS.
Jona_Amazon
Hi @Seller_6PW1CVw0E2fhO,
thanks for sharing the Case ID!
I have checked your case and forwarded it to the COS Team for advice.
I will keep you updated as soon as I hear back from them!
Best,
Jona
Jona_Amazon
Hi @Seller_6PW1CVw0E2fhO,
I haven't forgotten about you, but I'm still waiting for a final answer.
Will update you as soon as I can!
Best,
Jona
Seller_6PW1CVw0E2fhO
@jona_Amazon
I am still awaiting for a response as seller support is still not capable of resolving this issue.
I am not sure why did amazon move my inventory under COS if it cannot be sold under COS. Units from my new FBA shipment were moved so fast under COS and made stranded.
Thank you
Seller_G7Fiz6kn0e7vX
Hi @Jona_Amazon
I have the same issue. I disabled COS, but Amazon is not sending the stock back although in their terms it states that they will return the stock in 30 days after disabling. 30 days passed by but no transfer happened.
The units are visible under Multi-Country Inventory report but not as regular inventory in Germany.
I have 212 units in Italy (I sell like 1% of my stock in Italy, so 212 units is too much to begin with), 27 in France, 155 in Spain (same thing as Italy)
So 394 units in total
We have a case open already but it is not progressing. Maybe you can help me with it?
Seller_a0w1c7v284OR7
Good morning
If you come up with something, don't hesitate to share your contacts with us.
I cannot register for COS because the marketplace asks me for local VAT registration, because there is a unit in stock in Germany that no one can return to the seller or delete because this unit does not exist no, it's just a problem with Amazon computer stock, and despite a case open for months, no one is taking action, and the seller support understands nothing and always sends back general answers of no relation or interest.
THANKS
