I tried contacting managing director 3 weeks ago but no response received. I also contacted payments team, merchant balance team, seller performance teams and none of them responded to email. I am looking for Amazon moderators to see if they will do anything.

Below cases were opened 2 months ago. The case status is transferred without any further response. Once the case is transferred it is not possible to followup on the same case either.

9682975902

9682836892

9683145112

9680274892

9673576362

9645120902

9640518612

9631094092

9616506452

9608017582

9599629722

9582475982

9536509322

Hello,

I am going through numerous cycles of same payment issue. I have contacted seller support several times but the issue is not resolved The cases have been forwarded to payments team multiple times but no response has been received. Please read through the issue in detail to understand the depth of the issue.

Initial problem:

In Germany, payments disbursed in February 2024 with the below trace ID was never received in bank account ending with 842.

SLR111IUEPFLG699FK4FHI41XNT06F

SLR115U26W6JZRRRPNG4WFR6FEWDE1

SLR1157QRB9YR4H00418A6CCDLC8OG

Your seller support confirmed multiple times payment was successful. My bank couldn't trace these payments. After several escalations, your payments team responded saying disbursement failed. They added the funds back to the account manually and advised to try initiate disbursement again.

Further issues:

I verified the bank account registered on Amazon. It was correct and I do not find any issue with bank details.

I reinitiated disbursement to the same bank account ending 842 with the below trace ID's more than a month ago.

SLR113DIII0OGHDZ1BIMPL9B6EQVSL

SLR11480BW6FXBVOT8DT82634OM9EQ

These payments are not received and the bank couldn't trace the payments. I opened multiple cases but all the transferred cases didn't receive a response.

I tried initiating further payments to a different bank account ending with 315 with the below trace ID

SLR1161VNI04TD8KL55LGQWA0MGK9P

SLR112BLV1KINRSJ1REQFX3NYU7N12

However, these payments to new bank account also not received and my bank couldn't locate these payments.

Other locales:

In addition, payments disbursed in other locales like France and Spain are also not received. It has not been returned to Amazon either.

France:

SLR113B0GDASRC22HK5BUWOR3K4F1X

SLR113UY4AX012S2AY7HL13ZX2JLMJ

SLR115QSDTP78PRJIDKSYKX5YBDRP3

Spain:

SLR1119O7WGDNR5YB0IJZ7VVK11N8T

SLR116OWSZ6VSTU2Y63F90B6SNC4DS

These observation suggests something is wrong in payments account setup throughout the Europe region. These seem to be specific to my account that affected all payments since January 2024 and will affect future payments as well.

Please note your seller support do not have sufficient access to resolve the issue. I am very frustrated with the handling of issue by Amazon.

Please analyse the issue in detail and resolve the issue at root cause level. If you simply add back the funds to account, it will not solve the problem.

I hope someone sensible and with empathy will look into the case to offer support.

Thanks