Amazon put 2 of our product as UNSELLABLE for no reason and destroy all our stock and they dont want to Reimburse us for that!!

Hi, 2 weeks ago we noticed Amazon put 2 of our 3 products as UNSELLABLE ands destroyed all our stock without any reason. We didn't had any expired product or bad product. Seller Central is just a waste of time. They keep responding the same thing and we have lost thusands of dollars in goods and they dont even want to reimburse for the damage. Amazon UK its terrible, just terrible. Its not firts time they do this with our product. First time we managed to get reimburse but not for the complete lost. Then we sent new products and now they do exactly the same!!!! Whats going on? we need some help here and someone that takes this seriously as we wont accpet losing all our stock because some machine error or whatever its going on and not even being compensated because of that. This is a hughe mistake and we wont allow this anymore, we cant keep losing money because Amazon mistake or errors. We need our stock back or the reimbursment of 349 units that cost plenty of money in sales. So please someone that is in the correct department get in touch! Thanks CASE NUMBERS 10768816972 AND 10768689102

@Seller_gAhPNiLrkfTcr @Seller_TSXM2A5nxWSuH @Seller_pcsb5w54JugEA

@Seller_hnDMgUKxMh1V4

A bit of backstory.

Last year on the recommendation of Amazon themselves we started selling Whirlpool bath sanitiser tablets on FBA. WE have had good sales and have replenished the stock without issue multiple times. Back in Feb, we sent in a large consignment of the tablets, these were received and distributed as before again with no issue. Flash forward 3 weeks and we notice all our stock of the tablets is stuck in FC processing. We subsequently found out they were deemed hazmat products and locked.

We did not received any warning at any point the products were classed as hazmat, there was no issue when using the send to Amazon options for re-supply of inventory. We contacted partner support who investigated for us and came back to us with a request from the internal team to supply a Safety Data Sheet which we did, we obtained this directly from the manufacturer.

We were then informed the safety data sheet was not complete and would not be accepted. We contacted the manufacturer again and obtained another copy plus a multipage additional document for the product giving the complete chemical breakdown of the tablets (far more than an MSDS goes into). This was also classed as unacceptable.

We were sent a declaration from Amazon to fill in and send back which we did and yet again we were told this was not acceptable as the product information provided on the safety sheets did not match the product information on the listing (which we did not create)

We were notified on Monday that the stock will now be destroyed AT OUR EXPENSE i hasten to add, and not to send anymore shipments. We have tried to create a removal order for the stock as we have other avenues to sell it on but were are not permitted as the stock has been classified as hazmat. Calls and cases to seller support gets me the same responses, the internal investigation team will look into it and everytime we get the same reply from them, it is hazardous and will be destroyed.

There are other sellers offering the exact same product via Prime and FBA.

Can anyone offer any helpful advice on how we can get our stock back, perhaps a mod can help us out here.

so how are we now supposed to deal with this nonsense? This listing has been selling fine for years but in the last few months has had the parent / child relationship broken 3 times and this is the latest response:

"Hello from Amazon Selling Partner Support,

I understand that you are facing issues while setting up a variation for parent ASIN with a feed file that was working fine 2 days ago.

Please note that even if the variation family was working fine until 2 days ago, it does not mean a violation did not occur.

Once our internal specialist team determined that the variation is violating our policy, no further action can be taken on it.

As per the update from our internal team, We have completed our review and determined that the variation relationship is not approved because it does not follow Amazon's listing policy.

Due to confidentiality, we cannot disclose the factors behind the decision."

The fact that all 4 child listings are now sitting orphaned in the catalogue seems fine and all the parents' job is to hold it together but that seems beyond their tiny brain power